9877 NC-105, Banner Elk NC 28604
“These guys are GREAT!!! I called with a vague description of what I needed to purchase prior to visiting the store. They managed to translate my babble into the correct material I needed. Since it wasn't in stock, they even gave me an viable alternative. They're wonderful!!!”
2340 Tynecastle Hwy, Banner Elk NC 28604
“Took my own 4 keys to be cut. Paid $4 per key. The young girl totally mauled the keys on the machine. She kept saying she did it right. Obviously she didn't. The other lady came over and offered no correction or credit for my ruined keys. I always try to buy and use “local” but I will def be going to Lowes Buiding Supply from now on. They lost all of my future business over $16.Update: I received personal responses from the owner and the manager, Luke, at New River Building Supply. They couldn’t have been more apologetic and went above and beyond trying to make this right. They offered to reimburse me for the ruined keys and to pay for new keys. I declined the offer only because small businesses have a hard enough time realizing profits and competing with Big Corporate. I thanked them for reaching out and assured Luke that I would definitely be back to shop in my favorite hardware store.”
2014 Tynecastle Hwy, Banner Elk NC 28604
“I had a great experience at this store. I couldn’t find what I was looking for, so I asked an associate named Dylan. He was incredibly helpful and enthusiastic—not just pointing me in the right direction, but actually walking me to the item and even helping load it onto my cart. At other stores or brands, staff sometimes just point, and I still end up not finding it. Many thanks to Dylan! By the way, I was buying a 32-pack of bottled water. The Lowe’s app showed it as Aisle 1, Bay 1, which wasn’t correct—it was actually located near the entrance. That’s why I couldn’t find it and had to ask for assistance.”
Lowe's is giving its loyalty program a makeover to better serve small and mid-sized professional contractors. The home improvement retailer has changed its MVPs Pro Rewards & Partnership Program into the new MyLowe's Pro Rewards. The updated program aims to make life easier for professionals while offering more benefits from their first purchase.
Read the postAce Hardware is reimagining itself with a new store concept. The home improvement retailer plans to invest over $1 billion in the next five years to roll out "Elevate Ace" across new and existing locations. The revamped stores will feature brand showrooms, expanded product lines, and enhanced customer service. Some locations will even boast outdoor spaces with live plant displays. Ace gave retailers a sneak peek at the concept during its recent Chicago convention. While a few stores will debut the new look later this year, the full rollout begins in January.
Read the postAce Hardware is hammering out an impressive growth story. The retailer-owned cooperative is celebrating its 100th anniversary with a bang, reaching 5,000 U.S. stores and planning to open 200 new locations in 2024. The company hit a milestone when it opened its 100th new store this year in Henderson, Nevada. Another newcomer, Fixit Ace Hardware in Roswell, Georgia, became the 5,000th domestic Ace store.
Read the postIn the latest move of its growth plan, leading paint maker Dunn-Edwards just opened 17 new retail locations throughout Northern California. This expansion of physical stores boosts the company's footprint in the region by over 50%. The expansion caps an exciting time for the nearly 100-year-old company. With its 100th anniversary in 2025, Dunn-Edwards is strengthening its market position through planned growth focused on better serving pros, homeowners and employees.
Read the post
