1st Tracks Ski Shop is a well-regarded rental shop known for its great rates and quality equipment. Customers frequently praise the helpful and knowledgeable staff, who provide excellent service. The store is appreciated for its cleanliness and the efficiency of the rental process. Many reviewers highlight the friendly nature of the employees, particularly mentioning the evening crew for their assistance. While most experiences are positive, there have been some mixed reviews regarding the rental process and communication about closing times. One customer noted that despite arriving before closing, the shop had closed early, causing some inconvenience. However, the following day, the staff was kind and accommodating. Overall, 1st Tracks Ski Shop is recommended for those seeking ski gear in the Banner Elk area, especially for first-time skiers or snowboarders, as the staff is dedicated to ensuring customers have the right equipment and understand how to use it. With a focus on customer service and a variety of rental options, it's a solid choice for winter sports enthusiasts.
