State Employees' Credit Union is a well-established financial institution that has been serving its members since the early 1990s. The bank has a branch that has been operational since 2005, and customers have generally had positive experiences. However, some members have expressed a desire for the bank to offer a peer-to-peer payment system and to open a new branch in Graham, as the traffic around the current location has become problematic. The bank's customer service has been praised, with one member highlighting the exceptional assistance provided by Beth Phillips, who was described as "one of the sweetest and most helpful Employees" and who treated the customer "like family." Another member, Meghan, was also commended for her positive attitude and informative assistance with a car loan application, despite being quite busy. The bank has experienced high call volumes between 10am and 8pm, and it encourages members to utilize its CashPoints ATMs, Member Access, Mobile App, and Voice Response services before contacting the Member Services Support Center or using the branch drive-thrus.
The staff is great! They are very kind and helpful! They treated me and my teens like family.
December 2024
Whitney is the absolute best and she deserves a Huge Raise
December 2024
Been banking with NCSECU since the early 1990's and this particular branch since 2005, and I've never had any negative experiences whatsoever. However I do wish they offered the use of a peer to peer payment system, and I do wish they would build a branch in Graham. The traffic around this location has become terrible.
