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7:30AM - 5:30PM
615 Chapel Hill Rd, Burlington
Tire Dealers
“The owner and employees are very helpful and very informative about what they're doing to your car and how they can help you. If they cannot help you, they help you go to another person that can.”
“TLDR: Customer service is top tier with honest and knowledgeable staff. The waiting area is comfortable and clean. Contacting the shop is easy with prompt responses and the option to text. Lots of flexibility in how to pay through options based on affordability, ability to pay on Cash App, and acceptance of after-pay.
I’ve lived in Burlington for over six years and wish I would have found a place like this sooner! I’ve returned several times for different services.Keeping up with car maintenance in the chaos of my life can kinda suck, yet I always leave the shop in a better mood than what I had coming in. Here are the key things I appreciate most about Alpha Tire:
-The staff.
Everyone is friendly and knowledgeable! Special shoutout to Ana. She’s much more than the front desk point of contact. Ana is very personable and takes the time to provide thorough information for any questions I have, and even the questions I never even would have thought to ask.
-The environment.
There’s nothing worse than having to awkwardly sit in uncomfortable plastic chairs less than a foot away from other customers, cramped in a small waiting area with the stale smell of cigarettes and old oil. This shop offers tons of clean comfortable space while you wait. I appreciated having the customer office space so I could knock out some work.
-The honesty.
Many shops can and will prey on unfamiliarity with vehicle repairs to squeeze every penny out of you. Not Alpha Tire! They offer upfront solutions and informed choices so you always stay in control. Staff take the time to provide education and reasoning behind their suggestions without the BS.
-The ease of store communication.
I find it much easier to text as I’m constantly on the move throughout the day. I’m very appreciative of this option being offered with responses from a real person rather than an automated bot.
-The payment options.
Prices are reasonable and you are offered options of how to make sure you get the service you need while still staying within your budget. Being able to pay through Cash App on my phone is very convenient. Having after-pay options through things like Affirm has been a blessing for when I’m in between paychecks but need to get more than one service without having to pay the entire cost upfront.
All-around a great place with great people!”
“Doc was beyond helpful. He is the only person that took time to deal with my situation and understood and had me ready the same day as drop-off. Would highly recommend to Mopar owners! Will most definitely be coming back to him.”
“These guys are amazing. They came to my office where I had a flat tire and fixed it right there. Not only did they do a great job, they didn't even charge me for the house call. Customer for life now.”
“I have had very good service at Thomas Tire in Burlington. They have frequently worked with my schedule, they are friendly and knowledgeable, and the price is always fair.”
“Mike and his team at Garden Road Automotive delivers excellent customer service with integrity and accountability. They are very trustworthy and I would highly recommend this business.”
“Went in without an appointment, they were able to check and do an alignment. It was done in a timely manner and I was out. Staff was friendly and showed interest in what I needed done.”
“Great service and prices! They went above and beyond to help me find the right tires at the right price. Billy is fantastic to work with and really cares about his customers. Would definitely recommend!”
“I know most if the guys that work there, they are a great an honest group of men from the wrecker drivers men and woman to the mechanics they are a great group....I would recommend then to anyone for all your repair needs”
“Great service from Jim, Mason and staff! Very professional and great detail to work. Price was actually cheaper than advertised on tire rack! Outstanding customer service!!!!”
“Amazing service.After having a horrible experience at Discount tire, I went across the street to BJs tire center.These guys were KIND and didn't pressure me into doing anything I didn't need.I highly recommend BJs tire center!”
“Great service, got two new front tires for my ram 2500, $150 out the door for two michelin ltx ms's that looked brand new. Very professional, and overall a good environment. Highly recommend this tire shop.”
“I have always come to Tire center of Burlington for MANY years now. Relocating from another state this was the first place I visited. It’s just as it was then!! It’s clean, great service, great prices, great service, great customer service, again great service and great customer service!!! I actually got AMAZING prices, even after many years, they still offer the best prices!!! Believe me, you will not go wrong coming here!!! I am very satisfied!!”
“On our way home to Virginia on a Sunday our car happened to leave us stranded on I-85 in Burlington. Had it towed to the Modern dealership & left it there. Communicated by phone with the service representative the next day & she kept me informed on its progress of being repaired. The service rep. was so understanding & worked hard to get the car repaired as quick as possible. She was fantastic, calling me many times. THANK YOU for the great service.”
“Absolutely wonderful tacos!! Steak or chicken! I went to get a new set of tires and they are just in the perfect place, so while I waited for my nes tires, I got a plate of tacos and was VERY satisfied!?”
“Damen was extremely patient with all of my phone calls, and believe me there were a lot. But, not once did I hear frustration in his voice. I really appreciated that because my car being out of commission was overwhelming enough, plus it was under an insurance claim, so I was stressed out to say the least, but every call he made me feel like everything was under control. Jose was patient with me as well, giving me advice to how the claim usually works. And lastly, Xavier was patient with me with all my many methods of trying to get the car paid for. The common denominator was patient. That is what is needed with Customer Service because working with the public is no easy task. I truly thank you for treating me like a real customer and not just a number. Keep up the good work ethic, character and standards.”
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“Had a noise start under my car on the way home Tuesday night. Went in Wednesday morning for them to check it and they diagnosed and fixed the problem before the end of the day. Gave me a ride to work and picked me up afterwards. Fast and reasonable service and prices.”