The Verizon store in Burlington provides mobile, 5G home internet, and business services. Customers can schedule in-store appointments or place orders online for pickup, delivery, or shipping. Reviews consistently highlight exceptional customer service at this location. Multiple customers report great experiences, describing the staff as nice, super friendly, and going above and beyond. Specific associates are praised for their helpfulness, including taking time to guide customers through online processes even without commission, assisting with insurance claims, and thoughtfully helping a customer with a visual impairment select products. One long-term customer called it the best customer service ever received, noting the team talked them off a ledge from leaving Verizon. The store itself is noted as being very clean. Customers express definite intent to return and highly recommend the store for anyone wanting good service.
Curbside pickup? Maybe not, employees do not bring your device(s) you choose the curbside option. On several occasions I've waited as instructed only to end up walking in. I don't mind walking in, but please don't offer a service that's not given.
May 2024
Great customer service! I do appreciate Sam, Caven, and Kierra . Thanks for all that you do for customers like me!
