The Verizon store in Burlington provides mobile, 5G home internet, and business services. Customers can schedule in-store appointments or place orders online for pickup, delivery, or shipping. Reviews consistently highlight exceptional customer service at this location. Multiple customers report great experiences, describing the staff as nice, super friendly, and going above and beyond. Specific associates are praised for their helpfulness, including taking time to guide customers through online processes even without commission, assisting with insurance claims, and thoughtfully helping a customer with a visual impairment select products. One long-term customer called it the best customer service ever received, noting the team talked them off a ledge from leaving Verizon. The store itself is noted as being very clean. Customers express definite intent to return and highly recommend the store for anyone wanting good service.
Walmart had given me a free phone on Black Friday. 3 months later I contact Verizon that I did not receive the credit. Came to Verizon spoke with Terrance he stepped in and straighten out the Walmart mess. Thank you for all the help.
February 2026
Super helpful and friendly. They know their stuff.
