“I recently opened up an unusual account, which proved to be more complicated than anticipated. I was assisted by the branch manager who went out of her way to research the intricacies necessary for this particular type of account. She went above and beyond! All the staff were very pleasant and professional.”
“I have been banking here scene 2020 and Andy has been one of the best managers . He is on top of any problem I have had , and makes banking here so much better .”
“I have banked at this location for 15 years. Have never had a problem with staff they have always been courteous. Sure I have had an occasional check held for several days per the bank policy. Every bank has that requirement they have to protect themselves from theft! I have a feeling that the people that have left negative reviews are angry because they didn't get what they wanted and want to blame the bank for it. Wouldn't go any other place!”
“I’m gonna have to say this is the best damn bank I have ever been involved with. They sincerely care for their clients and the promotion of their financial wealth. Heidi is absolutely the best I will have to give her 10 stars simply amazing. I’m so glad I’m a part of their family.”
“We recently had the pleasure of working with Lindsey from Southport, nc with our closing. Her amazing customer service, communication and driven efforts to ensure a smooth transaction was priceless. She definetely made a positve difference in our opinion of First National Bank.”
9AM - 5PM
3705 Federal Park Dr, Wilmington
Banks
“I just wanted to say that everyone at this bank location is wonderful! But I wanted to give a shout out to Neil!!! I sent my best friend into the bank to deposit my paycheck since I am disabled. I can sometimes come in but on my bad days I just can’t walk from the pain. I was getting a little cash back and forgot that was going to need me. I want you to know he walked out to check my license to verify me as the account holder! My heart was so touched by this that I will never forget his kindness. The world today is so disconnected and he proves that people do still look at for each other. Neil if you see this thank you from the bottom of my heart for being you!”
“I’ve been banking with Wells Fargo since 1995, and it was another name. I’ve never experienced any problems and both my parents were with them also, and they never had any problems that I can remember either, so that’s why I chose to bank with them. Also my brother and sister are with them too.✅”
9AM - 5PM
1606 N Howe St, Southport
Banks
“Opened an account here a couple weeks ago. The staff was very knowledgeable and friendly, and were able to address any questions or concerns that I had. The process itself was quick and easy. Very satisfied with my service.”
9AM - 5PM
5102 College Rd, Wilmington
Banks
“My husband and I have been with this bank since 2016. There has only been 1 time that I can recall that I was unhappy with the customer service, and that was in 2021 when I called in to speak with the loan officer on duty. The woman asked me a couple of questions, and proceeded to inform me that she could not qualify us for a home loan based off of the questions she asked; without ever asking for my name, or looking into my account. Her reason was due to the fact that we withdraw cash from our checking account weekly to put into our cash savings, she claimed it would be untraceable (although looking back at our bank statements, you could account for all cash saved). I don't remember her name, but I'm sure she's no longer there.Other than that, this bank has been wonderful, the staff recognize us every time.”
“Beautiful Lady tellers with excellent hearts ❤️ ❤️ for their position. The men behind the glass are well manor and get you out in a hurry if you need to go somewhere else”
9AM - 5PM
4320 S 17th St, Wilmington
Banks
“This location has been my friendly neighborhood branch for the last two years. They take care of my personal and business accounts. Everyone I have encountered has been extremely nice and helpful. Just recently I decided to purchase a vehicle out of state and I spoke to Eyma. She made the process easy and painless and even beat the rate of my credit union by 1% APY. She went the extra mile staying late after closing to help get the complicated paperwork done for me. That level of customer service and care will keep me a loyal Truist client and will be gladly coming back for years to come!”
“This branch is wonderful! Namely Robert Vaughn has been stellar in his approach to our banking needs and his help with the mundane parts of setting up accounts. Excellent work!! Thank you!”
“Always excellent service at this branch - the tellers and the office staff have been friendly, helpful, and professional every time and I've had numerous visits and appointments.”