Firestone Complete Auto Care in Cary, NC has earned a strong reputation for reliable and friendly auto service. Customers appreciate the staff’s professionalism, efficiency, and respectful treatment. The service manager and team members, such as Lee Collins and Phil, are praised for going above and beyond to meet customer needs, whether it’s completing a last-minute state inspection or providing excellent customer service. The staff handles urgent issues quickly, like fixing a tire with a screw in less than 30 minutes, which helped a customer enjoy their weekend plans. Customers also highlight the knowledgeable and friendly staff, including Robert, who made a positive impression through his empathy and trustworthiness, even accommodating a noisy pet with kindness. The team shows genuine care and compassion, especially in stressful situations like a tire blowout just before a long trip. Overall, Firestone in Cary offers comprehensive auto care, from tire sales to maintenance and repairs, with a focus on customer satisfaction. The staff’s professionalism, efficiency, and friendly attitude make it a trusted place for vehicle needs, ensuring customers feel respected and well taken care of during every visit.
I always love Firestone, but these guys were great. They started with the cheapest possible option and only charged me for what actually solved my problem. They went above and beyond to communicate the repairs to my vehicle.
June 2024
The store on SE Maynard Rd is fabulous, from the ease of making appointments to the customer service ! Outstanding !!!
June 2024
The manager Phil is wonderful running this location.He provides excellent customer service.And he gets the job done every time.Thanks again
