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“Mike at Original Mattress Factory provided truly exceptional customer service that exceeded my expectations. From the moment I walked in, he was knowledgeable, patient, and extremely helpful in guiding me through the options without any pressure.
The mattress was delivered exactly as promised with no issues at all, and for the first time in a long while, I’m finally getting a great night’s sleep. Even better, I ended up spending less than I expected, which was a pleasant surprise.
Mike is clearly the perfect person for this job; he knows the products inside and out and genuinely wants customers to be happy with their purchase. If you are shopping for a mattress, I highly recommend working with Mike. You won’t be disappointed.”
“I went in to purchase a new mattress and the sales staff was very welcoming and knowledgeable. I was able to explain my needs and Danielle helped me find the perfect mattress within my budget. Highly recommend this location! Thank you, Danielle!!”
“Steve was incredibly helpful! He knew exactly which options were best for me based off of everything I said I was looking for. Helped me find the best pricing. Informed me of all my options for product(extensive knowledge on products and equipment) and financing. Great experience working with him💪👑👑”
“Great customer service at the Cary store! They were knowledgeable and so patient, even though my husband and I changed our minds about our purchase a couple different times.”
“Adrian was absolutely amazing. Great experience for my wife and I. Came in unsure about making a big purchase on a mattress and he eased all of our worries. If you are looking for a mattress and haven’t went to see Adrian, then what are you doing with your life?! Seriously go check my man out! You won’t regret it!!!”
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“Excellent customer service. The manager took the time to understand our needs and preferences. He recommended several options and allowed us to make the final decision on our own. He was not the traditional pushy salesperson, which made the experience much more comfortable.”