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“Excellent banking experience every time. The team is professional, efficient, and always greets customers with warm smiles. Transactions are smooth and hassle-free.”
“From the time I walked through the door I loved the fact that I was acknowledged and greeted and was set up with Iris Marin Recinos Senior Banker who I has the pleasure to sit with and opened a Bank account with, she was very knowledgeable and very helpful in explaining everything ! I had a great experience with her and her customer service is impeccable and very professional and I felt really good about opening my bank account with her! I recommend this branch and for anyone looking to open an account here Iris is the one to see!! Keep up the good work Iris and thank you for your Help! ☺️☺️”
“I really want to share my wonderful experience in Elliott Rd with Alejandra!
Amazing customer service and support. I have been dealing with fraud dispute and she help me from beginning to end to resolve it.”
“It is by far the most positive banking experience I have ever had. I had to wait for little while to be helped but when I Flo call me to her station she welcomed me with a good morning and a warm smile. She apologized for me waiting and was quick to handled my transactions. She noticed I was not feeling well and asked if I was ok. I told her that I had a headache. She offered me some of her Motrin pills and even gave me one of her bottles of water. I was overwhelmed by the friendliness and by how genuine she was.”
“I went over to make a payment and they were were super helpful and patient. They have also helped me set up my account and an autopay. One of the best experiences I’ve had at a bank.”
“The team is always nice, they greet by name which makes things personal and it feels good. They know how to get stuff done and it make it happen for you. They always hand off a phenomenal service!!!”
“So I’ve usually had good experiences with Truist, but I want to give a shoutout to this specific team at this specific location. While I was there, an elderly woman came in needing help with something and through her inquiries it became apparent that this woman was being defrauded by scammers. Cailynn, Jake, and Joe displayed some of the most humanity-affirming patience, compassion, and immediate competence I’ve ever witnessed in a professional setting. I could not help but see my own mother in this unfortunate woman, and if my mom were ever in her situation I can only hope that she would receive a modicum of the kindness and professionalism displayed by the staff at this bank. The folks I named are true assets to this bank, and anywhere else in society they might find themselves.”
“Truly Exceptional Service- As a business owner, I can't say enough about how incredible Pinnacle bank has been for us at Landscape Logic. Their customer service is unmatched- Monica, Roderick, Caroline, Dominique, Maria, Adam, and Derrick have each gone above and beyond for us time and time again.
When our vehicle was broken into and all our cards were stolen, this bank was our refuge. When we've sold and purchased properties, they've been our sound board - sometimes even feeling like our own personal team of advisors. They've been our calm in every storm. Through every tax season, when our operating account needed replacing, and when merchant accounts were charging us more than necessary on transaction fees - it's always felt as if they were part of our own team. Their knowledge and experience have been invaluable.
Pinnacle bank doesn't just treat us like clients; they really have become a part of our team here at Landscape Logic. They're responsive, professional, and truly care about our business and employees. I recommend them wholeheartedly to any business owner looking for a bank that shows up for you.”
“Mitchell and his team are the best! Their customer service is more than just a friendly welcome when you walk in the door. Neha, Joe, and the whole team, are so knowledgeable, I feel like I have a partner in my banking experience.”
“It’s always a pleasure to visit this branch. They are courteous, professional and very helpful. I’m happy we are a great bank at our community that provides excellent service.”
“Wish I could give them even more stars for the outstanding way they fixed a huge problem we just had. Synchrony bank withdrew much, much, much, more than the monthly minimum balance we authorized them to do which nearly drained our account. Of course, this caused huge problems for us. Synchrony Bank not anxious to help at all but First Citizens stepped up to the plate and, the day after I opened a dispute; put back every single penny into our account! Thank goodness I'm a loyal customer of First Citizens. I use them for all my banking and investments and am a very happy customer.”
9AM - 1PM
841 Willow Dr, Chapel Hill
Banks
“I live on the opposite side of Chapel Hill from this particular PNC branch, yet after months of making the exhausting, arduous trek across town just to manage my finances with the awe-inspiring employees at Willow Drive, I don't have a single regret. Upon every visit, the staff members impress me with the warmth of their smiles, the openness and accessibility of their customer service, and the ceaseless professionalism with which they effortlessly conduct themselves. Oftentimes I am directed to Amber, who patiently walks me through the painstaking steps of every transaction, even when I am incapable of performing tasks as elementary as writing a check. The entire PNC team never fails to be engaging and welcoming, and I depart each time with a newly restored hope that I will bask in the glow of both tomorrow's sun and a secure financial future.”
“We really enjoyed our experience working with Justin and Niki during our home mortgage/closing process. This was our first home purchase and we couldn't have asked for a better team. They were communicative and explained everything to us. Highly recommend!”
“I made an appointment at this location using the WF app and I could not be more pleased with this service. This eliminated waiting or worse learning I needed to go elsewhere for a notary. I needed a document notarized. The person helping me was polite and helpful. The process was quick and easy and since I bank with WF there was no change for the service. Check out the app if you need an appointment at any location it saves time.”
“My husband and I met with banker Allie McCoy to discuss our banking choices . We found her to be patient with our numerous questions and very knowledgeable about banking options. We also spoke with Stephanie Scott; Branch Manager, Keith Blumenstock , and Chris Padilla.We were impressed with the entire staff and grateful for their time and advice.
We highly recommend their services!!!”
“I went there this morning to cash a check as a non member and had the best experience. They displayed diversity, kindness, compassion. Thank you for such great service this morning.”
“Superb in all aspects. For starters you’ve got the Schwab platform, a platform that’s the best out there. Way beyond just trading, you can do performance analysis, analyze your holdings, and so much more.But it’s the people that really make the difference. After 5 years at this Schwab branch they have always — I mean always — been terrific. That doesn’t just mean being professionally polite but also highly knowledgeable and quick to respond.For example, I recently had several questions on a problematic investment situation (dealing with exchange funds) that didn’t even involve Schwab. My Schwab Financial Consultant (Chris Elmore) could have easily — and legitimately— brushed off my questions as a waste of his time. But he didn’t. He quickly got back to me with exact answers to my questions. Those answers have made a material difference to the situation I was facing.I felt compelled to write this after seeing some reviews on this Schwab branch that weren’t 5 stars.”
“Came to this branch to open up a bank account. Mr Watkins is extremely helpful, patient, and courteous!! The entire process is smooth and reassuring. Thank you ?”
9AM - 12PM
100 N Elliott Rd, Chapel Hill
Banks
“I'm really surprised by earlier poor reviews for this banking branch. I do all of my banking here and receive excellent service every time. I've been a long time Sun Trust and now Truist customer and have always received top notch customer service.”
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“Very helpful staff, they always do what it takes to handle my banking needs. Very convenient parking and location. In the university place parking plaza next to Jenni’s ice cream. Thank you!”