8:30AM - 5:30PM
173 N Chatham Pkwy, Chapel Hill“Thank you is an understatement! SECU in Chapel Hill on Elliott Dr deserves phenomenal customer service award for the year!! Flor and Rose went above and beyond to help my husband and me with a loan. What made the difference in this loan and the many other loans we have received is simply put the customer service. They care! They genuinely care! About their customers!! Thank-you SECU! You have our business! Forever!-Jack and Sandi -”
“I made an appointment at this location using the WF app and I could not be more pleased with this service. This eliminated waiting or worse learning I needed to go elsewhere for a notary. I needed a document notarized. The person helping me was polite and helpful. The process was quick and easy and since I bank with WF there was no change for the service. Check out the app if you need an appointment at any location it saves time.”
“Can someone explain why Money Market and Savings Interest Rates are so far behind the Curve? I hear people are getting 1.9% and so far SECU has only inched up to 0.40%. ?”
“Mitchell and his team are the best! Their customer service is more than just a friendly welcome when you walk in the door. Neha, Joe, and the whole team, are so knowledgeable, I feel like I have a partner in my banking experience.”
“Excellent customer service, both in person and on the phone. (They actually answer the phone, which is not always the case at bigger banks.) If there's a problem, they solve it.”
“AMAZING CUSTOMER SERVICE! The whole staff is friendly and efficient. The branch manager is always willing to help, and even pulls people out of line to help faster. Derek and Angie are the best. I have business and personal accounts here and am very happy.”
“I have been banking with BB&T/Truist since opening my first savings account as a child. Went here for a free banking service and they were not accommodating. Have visited several branches accross the state and always received good service. This branch, sub par.”
Open 24 hours
125 E Franklin St, Chapel Hill8:30AM - 5PM
1108 Environ Way, Chapel Hill“Superb in all aspects. For starters you’ve got the Schwab platform, a platform that’s the best out there. Way beyond just trading, you can do performance analysis, analyze your holdings, and so much more.But it’s the people that really make the difference. After 5 years at this Schwab branch they have always — I mean always — been terrific. That doesn’t just mean being professionally polite but also highly knowledgeable and quick to respond.For example, I recently had several questions on a problematic investment situation (dealing with exchange funds) that didn’t even involve Schwab. My Schwab Financial Consultant (Chris Elmore) could have easily — and legitimately— brushed off my questions as a waste of his time. But he didn’t. He quickly got back to me with exact answers to my questions. Those answers have made a material difference to the situation I was facing.I felt compelled to write this after seeing some reviews on this Schwab branch that weren’t 5 stars.”
8:30AM - 5:30PM
1010 Hamilton Rd, Chapel Hill“Banker, no tellers. Able to open accounts, UNC debit cards, etc just like at a branch. Hard to find: Entrance door faces the Student Union at the corner of the Student Stores 2nd floor between The Pit and the outdoor stairs. ATM attached facing The Pit.”
“Wish I could give them even more stars for the outstanding way they fixed a huge problem we just had. Synchrony bank withdrew much, much, much, more than the monthly minimum balance we authorized them to do which nearly drained our account. Of course, this caused huge problems for us. Synchrony Bank not anxious to help at all but First Citizens stepped up to the plate and, the day after I opened a dispute; put back every single penny into our account! Thank goodness I'm a loyal customer of First Citizens. I use them for all my banking and investments and am a very happy customer.”
Open 24 hours
100 Banks Dr, Chapel Hill“I love the structure and layout of this location. Super nice and professional support from their reps. They guided me through a very frustrating financial situation and I couldn’t be more thankful! I’ll never go anywhere else :)”
“Just visited this location, Gary Daniels and the teller ( whose name I didn’t get) we’re great! Best and easiest experience I’ve had in any bank branch. 10/10 would recommend”
“Wonderful staff at this branch. Very helpful and patient. They all have experience working with multi-generational families and will take good care of your older mom and dad.”
“A super-hidden Wells Fargo Bank! So hidden that I thought they were out of business. Doesn't seem like a lot of people know about this location. I pretty much walked in to do my business and walked out in less than 5-minutes. Impressive, right? Also, great and friendly customer service!”
“The BEST BANK I’VE EVER KNOWN. First Harrington, then BNC and now Pinnacle - through their various mergers this bank has never lost its personal touch, friendly, helpful and totally reliable, with particular thanks to MARIA CROSS who is a banking superstar. Thank goodness there are places where fabulous customer service is still a thing.”
9AM - 5PM
841 Willow Dr, Chapel Hill“I live on the opposite side of Chapel Hill from this particular PNC branch, yet after months of making the exhausting, arduous trek across town just to manage my finances with the awe-inspiring employees at Willow Drive, I don't have a single regret. Upon every visit, the staff members impress me with the warmth of their smiles, the openness and accessibility of their customer service, and the ceaseless professionalism with which they effortlessly conduct themselves. Oftentimes I am directed to Amber, who patiently walks me through the painstaking steps of every transaction, even when I am incapable of performing tasks as elementary as writing a check. The entire PNC team never fails to be engaging and welcoming, and I depart each time with a newly restored hope that I will bask in the glow of both tomorrow's sun and a secure financial future.”
Open 24 hours
101 Banks Dr, Chapel Hill“Great local bank feel with all the needed bells and whistles. Donna, I think Branch Manager is the title, is friendly and very helpful when needed. She even greets us when we see her around the neighborhood in stores. The tellers are friendly and responsive. I don't often have to go in but when I do they make me feel like an old friend. Use the lockbox which is also convenient and easily and quickly accessed when needed.”
“Wish I could give them even more stars for the outstanding way they fixed a huge problem we just had. Synchrony bank withdrew much, much, much, more than the monthly minimum balance we authorized them to do which nearly drained our account. Of course, this caused huge problems for us. Synchrony Bank not anxious to help at all but First Citizens stepped up to the plate and, the day after I opened a dispute; put back every single penny into our account! Thank goodness I'm a loyal customer of First Citizens. I use them for all my banking and investments and am a very happy customer.”
“Mr. Eric & Mr. Thomas were wonderful people at helping my brother & I out with our paperwork we needed to get done yesterday. This is why I gave Wells Fargo Bank 5 stars. I hope that Mr. Thomas & Mr. Eric get paid their money's worth & the some for a JOB WELL DONE!”
9:00 AM - 5:00 PM
53 Chatham Downs Dr, Chapel Hill“Great local bank feel with all the needed bells and whistles. Donna, I think Branch Manager is the title, is friendly and very helpful when needed. She even greets us when we see her around the neighborhood in stores. The tellers are friendly and responsive. I don't often have to go in but when I do they make me feel like an old friend. Use the lockbox which is also convenient and easily and quickly accessed when needed.”
“Bank of America, more specifically this branch in Chapel Hill, has proven to be an integral part of my new business. From the moment I first walked into the office, I have been catered to as if they were my own personal bankers. John Sweeney has seen to all my needs and I considered him an unpaid member of my staff (and I don't have to provide him with health insurance!). I truly appreciate him. I highly recommend utilizing all the wonderful services and options this bank has to offer.”
9AM - 5PM
100 N Elliott Rd, Chapel Hill“Great place to do all your banking. The helpful staff is always willing to assist and answer all your questions. This branch is in a convenient location with a drive-thru and atm to help serve customers faster.”
9AM - 5PM
101 Banks Dr, Chapel Hill“Came to this branch to open up a bank account. Mr Watkins is extremely helpful, patient, and courteous!! The entire process is smooth and reassuring. Thank you ?”
“It is by far the most positive banking experience I have ever had. I had to wait for little while to be helped but when I Flo call me to her station she welcomed me with a good morning and a warm smile. She apologized for me waiting and was quick to handled my transactions. She noticed I was not feeling well and asked if I was ok. I told her that I had a headache. She offered me some of her Motrin pills and even gave me one of her bottles of water. I was overwhelmed by the friendliness and by how genuine she was.”