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“First of all the manager and staff are beyond phenomenal. I’m always greeted with such class and Professionalism. The ladies here always know what they are doing and times I’ve come and there were multiple customers they were so proficient and serviced everyone without a long wait. Definitely Class A customer service. This is, by far, my favorite location. On my way there now in fact!!??”
“My recent experience was one for the books.
I unfortunately doubled paid on my taxes and had to call customer service for assistance, as I didn’t wanted to make sure the error was corrected. I was immediately connected with service rep, “Cali” McClendon. I informed her of my plight and she immediately took action to assist with the matter. She contacted with colleague, Sheila Davis and the three of us worked out a solution to correct the matter.
The next day, the charge dropped off as we had discussed and I thought nothing else of it. I received a call that same day from Cali and Sheila following up to ensure that I had followed their directive. They noticed an issue and immediately directed me on what needed to happen and provided me with their number for follow-up.
Needless to say, they helped me resolve the matter and the experience warmed my heart and gave me that small town, homey bank feeling that drew me to M&F in the first place. I’m thankful for these two ladies and want their manager, John Sanders to know he has an amazing staff that these two are deserving of acknowledgment and praise.
I also want to give a special shoutout to Dorian and the young lady that help process my request. With service like this, you’ll have my business for life. Thank you all for your assistance.”
“I see why this place is highly-rated: Exceptional customer service!The branch manager, Shanai and Sylvia went above and beyond to assist me during my visit. This bank is highly underrated and I recommend it to anyone that wants to feel valued as a patron.”
“I really like this bank. I come at least once a week to make deposits for my business. Derrick and Heather are always super friendly and professional. The atmosphere here overlooking the DBAP is not your typical bank.”
“I came in around 3pm on a Friday to open up a business account. Was greeted by Douglas Fernandez, who was patient and extremely professional in helping me getting the account set up. Very pleased with the experience, would recommend this branch.”
“I had a wonderful experience working with Ayelen Paez. She was incredibly helpful, patient, and kind throughout the entire process. She took the time to walk me through every step, making everything clear and easy to understand. I am 100% satisfied with her service and look forward to working with her again in the future. Highly recommended!”
“I want to express my gratitude to all the staff at the Woodcroft branch for their efficient work, which not only made the whole process smoother but also saved me waiting time. Fernando, along with the other employees, worked together to provide outstanding service. The teamwork and professionalism displayed truly impressed me. Thank you Woodcroft branch, thank you Wells Fargo.”
“Absolutely love the service this branch provides. All the bank staff - mangers, teller… all are friendly, attentive, accommodating and consistently provide exceptional service!! Highly recommend”
9AM - 1PM
725 9th St, Durham
Banks
“Michael was more than helpful when we called in to open a chequing account for my husband and I.Very Professional and explaining everything to us in details as we are new to the US !”
“Parking Lines…..Please fix the parking line outside can’t NOBODY see those line. Please. Please paint the white lines. That’s it, that’s all.
…..”
“I had an issue with a disbursement check and the teller and manager could have just said there was nothing they could do, but they went to the extra effort to resolve the problem. It was a big help, and I’m immensely grateful. Thank you.”
Closed
5112 N Roxboro St, Durham
Banks
“I get great customer service out of this branch but they need to do maintenance on their crib In the drive-through. I got a pretty bad rim gouge leaving the drive-through the other day the curb protec...”
Closed
4235 University Dr, Durham
Banks
“Very good customer service at this location every time I have been there. This bank has an awesome team and a dedicated staff. I've been with that bank during all the name changes and I can tell you that the current bank manager has turned it around. It's like night and day to the prior bank managers.”
“Most usually good clean place to go into. Recently always had Security guard at door to greet you. Now I am told no more. I think this is a mistake. These people work very hard & would like to feel safe as would I. Now I do drive in or on line. Don't feel the same going in & no Security there!!”
“Best service for doing your banking. Staff is always polite and quick to help you. Once you've been banking with the same bank they know you by name and they always have a smile to greet you. One of the Banking staff members we have known each other ever since I've been banking with BB&T and one of us either went to the same College or we're just Die Hard Tar Heel Fan's. They are so good at what they do, we discuss the Heels and banking at the same time. . Thanks for the service they provide.”
“I am from VA. 69 AND DOING FIND. SELF-HELP IS A SISTER BANK TO MINE IN VA. BAYPORT. I CAME IN NEEDING HELP, I GOT THIS BEAUTIFUL, PERSONABLE, WONDERFUL CASHIER NAME SUSANNA. SHE HELP THE OLD LADY, WHO VERY LITTLE COMPUTOR SKILLS. I TRUST HER MORE THAN MY GOD BROTHER WHO DESIRED MY CREDIT CARD FOR HIS USAGE. I NEEDED CASH FROM OUT OF STATE. EVERY OTHER BANK WANTED TO CHARGE ME. SHE WAS BETTER THAN A RELATIVE. I WISH I COULD COOK FOR HER. SHE IS THE REASON FOR THE SEASON. GOD BLESS YOU SUSANNA. PRAYING FOR YOU. MERRY CHRISTMAS. WILL SWITCH IF I BECOME PERMANENT TO DURHAM. THANKS.”
9AM - 1PM
216 NC-54, Durham
Banks
“I opened a bank account with them just off the bank interaction alone. ?? When I came in, the man at the front desk told me it’d be a 30-40 minute wait. I didn’t mind; I had nowhere to be. A banker came out and told me his appointment had never showed, so he was able to take me. He was the sweetest person I ever met in banking. He was very informative; we chatted about savings and buying a house. Which I didn’t know much about (I’m an 22 yr old student so I’m a little new to adulthood), but he basically gave me free advice ?, which I appreciate so much. I deposited money, and when I finished, he showed me around and how to work the ATM. I’ve been to many different banks, and none of them have done that. This place felt inviting and cozy. I was skeptical because of the reviews, but sometimes you have to get your own experience. I’m glad I did and it close to my home. So that’s a plus as long as I live in Durham I’ll come to this bank.”
“Scheduled my appointment with a banker. I was greeted when I came inside and got attended before my time frame. Davida Savage listened to what I wanted done and she helped me accomplish everything! 10/10”
“I don’t understand how Gil calls customers over and then completely ignores me, and turns around to do other things without a greeting or “please give me a minute and I’ll be right with you” (which I totally wouldn’t mind waiting if he would communicate instead of helping NON EXISTENT drive thru customers). Literally stood there for 5 minutes before going with another teller. Other 2 ladies there were super nice and helpful :)”
“I would like to commend Camilla Lopez and the other lady (who I forgot her name but she helped me so much through my issue - very professional and pretty!) for helping me sort out my issue with my lost check. Although I have to go back and forth in the bank, I am glad they had sorted it out for me!”
“I have used this credit union for more than 30 years, and used it to set up secondary accounts for my mother or children, to help them learn to manage money. They are not flashy, but very competent and straightforward, and can provide a good place to start a new account, manage a consumer loan, and other banking needs. I appreciate that their staff is often consistent, well trained, and able to spend time to explain things. Glad we have this option in our community! Even though I use another bank for my business (DFCU does not handle business accounts) I have always kept this account open and value the local accessibility, and convenient use options.”
Closed
505 S Duke St, Durham
Banks
“I am a Truist customer for years, have only had a few experiences at this local branch but they have consistently been good!
I recently called to ask about Medallion Signature guarantee - they didn’t have anyone who could help, but Marie called the other branches in the area until she found someone who could help me. Excellent customer service.
In the past, going inside to get cash withdrawals has been very easy. I have never had to wait for the drive thru ATM.
Not sure what all the negative reviews are about, but I do deposit my checks online so I’ve never needed to do the drive-thru human teller - seems that others have had negative experiences in that area.”
“I visited this branch and Adrian Orozco was great to work with. I actually balked the line at a big bank up the road where I primarily bank and am glad I did. I appreciate the local comfort you get at First Citizens. Adrian exemplified this through his actions and conversation. This is my second business account with First Citizens and I am motivated to move more of my banking business here because of the customer service.”
9AM - 1PM
3412 Westgate Dr, Durham
Banks
“My deposits, check cashing, inquiries handled, courtesy and friendliness of all of the staff.... couldn't ask for more. Katherine and B.J. and their dedicated coworkers are the best.”
Closed
3125 Shannon Rd, Durham
Banks
“As someone who recently moved to the area, I was looking for a bank that felt welcoming and trustworthy, and Veronica at Coastal Union exceeded all of my expectations! She helped me set up both a checking and savings account and made the entire process smooth and stress-free.
Veronica is incredibly knowledgeable and patiently answered my million questions without ever making me feel rushed! She took the time to explain everything clearly and made sure I felt confident about my banking choices.
What stood out most was her kindness and willingness to go above and beyond to provide personalized service. It's rare to find someone who genuinely cares about helping customers the way Veronica does. Thanks to her outstanding support, she will absolutely be my go-to person for all things banking moving forward!
I highly recommend working with Veronica if you have the opportunity!”
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“Best bank in NC. The Durham branch specifically is absolutely great. They support my business like they are a part of the team. Calls about random checks to make sure they are right, calls me if any of my accounts are low so I can move money, and have a ton of business services. I have recently changed my merchant services over and that has been exceptional as well.
From Ian, Stafford, and Brooke at the teller window to Beth and Katie who always ask how business is and great me by name, thanks.
In an industry that is just not typically fun or exciting to go to these guys stand out with great customer service!”