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“First of all the manager and staff are beyond phenomenal. I’m always greeted with such class and Professionalism. The ladies here always know what they are doing and times I’ve come and there were multiple customers they were so proficient and serviced everyone without a long wait. Definitely Class A customer service. This is, by far, my favorite location. On my way there now in fact!!??”
9AM - 5PM
2705 Durham-Chapel Hill Blvd, Durham
Banks
“If this app/card was able to be on smart phones this would be a perfect 10 for me. This app is amazing with communication with needed information and timing after each transaction is placed.”
9AM - 5PM
2705 Durham-Chapel Hill Blvd, Durham
Banks
“I see why this place is highly-rated: Exceptional customer service!The branch manager, Shanai and Sylvia went above and beyond to assist me during my visit. This bank is highly underrated and I recommend it to anyone that wants to feel valued as a patron.”
“I really like this bank. I come at least once a week to make deposits for my business. Derrick and Heather are always super friendly and professional. The atmosphere here overlooking the DBAP is not your typical bank.”
8:30AM - 5:30PM
7103 NC-751, Durham
Banks
“I came in around 3pm on a Friday to open up a business account. Was greeted by Douglas Fernandez, who was patient and extremely professional in helping me getting the account set up. Very pleased with the experience, would recommend this branch.”
“I went into this bank to deposit a check. I also had trouble resetting my pin code. Justin was such a great help! He volunteered to assist with a smile, great attitude, and he was very patient because my phone also died. I always go to this location! Great job Justin ?”
“I want to express my gratitude to all the staff at the Woodcroft branch for their efficient work, which not only made the whole process smoother but also saved me waiting time. Fernando, along with the other employees, worked together to provide outstanding service. The teamwork and professionalism displayed truly impressed me. Thank you Woodcroft branch, thank you Wells Fargo.”
8:30AM - 5PM
4215 University Dr, Durham
Banks
“Absolutely love the service this branch provides. All the bank staff - mangers, teller… all are friendly, attentive, accommodating and consistently provide exceptional service!! Highly recommend”
8:30AM - 5:30PM
3810 Ben Franklin Blvd, Durham
Banks
“Most usually good clean place to go into. Recently always had Security guard at door to greet you. Now I am told no more. I think this is a mistake. These people work very hard & would like to feel safe as would I. Now I do drive in or on line. Don't feel the same going in & no Security there!!”
9AM - 5PM
5112 N Roxboro St, Durham
Banks
“I get great customer service out of this branch but they need to do maintenance on their crib In the drive-through. I got a pretty bad rim gouge leaving the drive-through the other day the curb protec...”
8:30AM - 5:30PM
108 Olive Branch Rd, Durham
Banks
“I had an issue with a disbursement check and the teller and manager could have just said there was nothing they could do, but they went to the extra effort to resolve the problem. It was a big help, and I’m immensely grateful. Thank you.”
9AM - 5PM
4235 University Dr, Durham
Banks
“Very good customer service at this location every time I have been there. This bank has an awesome team and a dedicated staff. I've been with that bank during all the name changes and I can tell you that the current bank manager has turned it around. It's like night and day to the prior bank managers.”
8:30AM - 5:30PM
504 S Duke St, Durham
Banks
“Parking Lines…..Please fix the parking line outside can’t NOBODY see those line. Please. Please paint the white lines. That’s it, that’s all.
…..”
9AM - 5PM
216 NC-54, Durham
Banks
“I opened a bank account with them just off the bank interaction alone. ?? When I came in, the man at the front desk told me it’d be a 30-40 minute wait. I didn’t mind; I had nowhere to be. A banker came out and told me his appointment had never showed, so he was able to take me. He was the sweetest person I ever met in banking. He was very informative; we chatted about savings and buying a house. Which I didn’t know much about (I’m an 22 yr old student so I’m a little new to adulthood), but he basically gave me free advice ?, which I appreciate so much. I deposited money, and when I finished, he showed me around and how to work the ATM. I’ve been to many different banks, and none of them have done that. This place felt inviting and cozy. I was skeptical because of the reviews, but sometimes you have to get your own experience. I’m glad I did and it close to my home. So that’s a plus as long as I live in Durham I’ll come to this bank.”
9AM - 5PM
505 S Duke St, Durham
Banks
“I am a Truist customer for years, have only had a few experiences at this local branch but they have consistently been good!
I recently called to ask about Medallion Signature guarantee - they didn’t have anyone who could help, but Marie called the other branches in the area until she found someone who could help me. Excellent customer service.
In the past, going inside to get cash withdrawals has been very easy. I have never had to wait for the drive thru ATM.
Not sure what all the negative reviews are about, but I do deposit my checks online so I’ve never needed to do the drive-thru human teller - seems that others have had negative experiences in that area.”
9AM - 5PM
725 9th St, Durham
Banks
“Great Customer service and people like me business responsible and they look out for your accounts by super security fingerprint ID, and Face ID. All Agents for Chase are Good hearted and Respectful..Dr D.W.HOWERTON.”
9AM - 5PM
2000 W Main St, Durham
Banks
“Scheduled my appointment with a banker. I was greeted when I came inside and got attended before my time frame. Davida Savage listened to what I wanted done and she helped me accomplish everything! 10/10”
“I don’t understand how Gil calls customers over and then completely ignores me, and turns around to do other things without a greeting or “please give me a minute and I’ll be right with you” (which I totally wouldn’t mind waiting if he would communicate instead of helping NON EXISTENT drive thru customers). Literally stood there for 5 minutes before going with another teller. Other 2 ladies there were super nice and helpful :)”
9AM - 5PM
4011 University Dr, Durham
Banks
“I like this location a decent amount. I have been going here for my occasional banking needs for about 5 years now and never had any issues. However, there was one interaction a few months ago that rubbed me the wrong way. The bank teller who assisted me asked me why I wasn’t smiling. I was wearing a mask, but they said they still could tell I wasn’t smiling because “it’s in your eyes.” I told them that I didn’t have to smile if I didn’t want to. I thought it was very odd. I have been a cashier in the fast food and retail industries and have had customers and managers tell me to smile, and I would never dare to tell a service worker that. So for a bank teller to ask me, a customer, to smile… again, it was very odd.”
“I have used this credit union for more than 30 years, and used it to set up secondary accounts for my mother or children, to help them learn to manage money. They are not flashy, but very competent and straightforward, and can provide a good place to start a new account, manage a consumer loan, and other banking needs. I appreciate that their staff is often consistent, well trained, and able to spend time to explain things. Glad we have this option in our community! Even though I use another bank for my business (DFCU does not handle business accounts) I have always kept this account open and value the local accessibility, and convenient use options.”
“(Translated by Google) I thought it was a first class service. Their representatives are very kind and patient to teach you in all kinds of situations that require their help.(Original)Me ha parecido un servicio de primera. Sus representantes son muy amables y pacientes para enseñarte en todo tipo de situaciones qué requieran su ayuda..”
“I visited this branch and Adrian Orozco was great to work with. I actually balked the line at a big bank up the road where I primarily bank and am glad I did. I appreciate the local comfort you get at First Citizens. Adrian exemplified this through his actions and conversation. This is my second business account with First Citizens and I am motivated to move more of my banking business here because of the customer service.”
9AM - 5PM
3412 Westgate Dr, Durham
Banks
“My deposits, check cashing, inquiries handled, courtesy and friendliness of all of the staff.... couldn't ask for more. Katherine and B.J. and their dedicated coworkers are the best.”
9AM - 5PM
1611 S Miami Blvd, Durham
Banks
“Ginny is absolutely AMAZING and ALWAYS so helpful!!!!! She is the epitome of a GREAT employee and her professionalism is unmatched… I can truly say that Ginny represents First Horizon as a person who loves her job and the people she serves on behalf of the bank..”
“I'm customer with wells Fargo frome almost 7 years ago
this first time I came to this branch
i never see like this stuff ..
is very friendly ..
specially andres arevalo ...
he was super friendly and helpful ...
he help me with all my questions and work hard to help me set up my new account and answer all my questions ..
thank you so much”
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“Best bank in NC. The Durham branch specifically is absolutely great. They support my business like they are a part of the team. Calls about random checks to make sure they are right, calls me if any of my accounts are low so I can move money, and have a ton of business services. I have recently changed my merchant services over and that has been exceptional as well.
From Ian, Stafford, and Brooke at the teller window to Beth and Katie who always ask how business is and great me by name, thanks.
In an industry that is just not typically fun or exciting to go to these guys stand out with great customer service!”