“The Durham Branch is amazing. A huge shout-out to Beth, Clarita and Stafford along with Katie and Sonya. All are always wonderful to work with for our business needs.”
9AM - 5PM
2705 Durham-Chapel Hill Blvd, Durham“If this app/card was able to be on smart phones this would be a perfect 10 for me. This app is amazing with communication with needed information and timing after each transaction is placed.”
8:30AM - 5:30PM
7103 NC-751, Durham“My experience working with Claudia to process a complex auto loan + account setup today made me a lifetime Coastal Credit Union member. Claudia was incredibly professional, patient, good-humored, thorough, and knowledgeable, despite it being the end of the day on a Friday. The process was transparent and clear, and I walked away feeling authentically supported and informed about both my own obligations and what Coastal could do for me. Really really impressed.”
“I have never believe in bitcoin since I was scammed on April 10th so I stayed away from it because losing money is heart breaking, until I was recommended to MRS LAUREN JORDAN by a close friend for her good job, she helped me managed my account and I was able to make a good withdrawal after a week of trading right now I have made so much money on crypto currency it has change my life for good inbox her now for your help.”
“I went into this bank to deposit a check. I also had trouble resetting my pin code. Justin was such a great help! He volunteered to assist with a smile, great attitude, and he was very patient because my phone also died. I always go to this location! Great job Justin ?”
“I had a issue with getting my stimulus check deposited and Edgar Monroy went above and beyond to help me. I'm very thankful and happy to a account at this location.”
“I visited this branch and Adrian Orozco was great to work with. I actually balked the line at a big bank up the road where I primarily bank and am glad I did. I appreciate the local comfort you get at First Citizens. Adrian exemplified this through his actions and conversation. This is my second business account with First Citizens and I am motivated to move more of my banking business here because of the customer service.”
8:30AM - 5:30PM
3125 Shannon Rd, Durham“Wonderful! I'm new to auto loans and felt very anxious about the process, but the staff here educated me and put me at ease! I was able to open an account in about 30 minutes as opposed to several business days online. Veronica was friendly, informative, and extremely helpful! I was very confused about the process of buying a car with a loan, but she walked me through it step-by-step and I'm very grateful! I'm excited to have an account with people who care.”
Open 24 hours
3330 Westgate Dr, Durham9AM - 5PM
2705 Durham-Chapel Hill Blvd, Durham“I see why this place is highly-rated: Exceptional customer service!The branch manager, Shanai and Sylvia went above and beyond to assist me during my visit. This bank is highly underrated and I recommend it to anyone that wants to feel valued as a patron.”
9AM - 6PM
3412 Westgate Dr, Durham“Switched to PNC after being dissatisfied with the service at my previous bank. I couldn't be happier with the decision. The people at this branch have been extremely kind and eager to help.”
9AM - 5PM
3600 N Duke ST, Durham“As for the banking experience I had with them over the years has been very good service with them. And if any one is looking for a place to bank at wells fargo is a place I would recommend to people.”
“As a small local business owner navigating the PPP process they have been amazing! Super helpful and friendly, and easy to communicate with. We've been banking at another huge bank (not naming names) for years and our experience there through these tough times was terrible. We were strung along for weeks with email responses not even able to get our PPP application filled out, only to be eventually told they weren't accepting any more applications. We then opened our account at First National and they were on the ball immediately. They helped with every step of the process and genuinely cared about our outcome. They may be the single reason we're able to survive all of the shut downs due to covid-19. Thanks y'all!”
“I needed to wire transfer of a large amount of money and was uncomfortable doing it myself so I went to the BoA office on Shannon Rd. The whole team was friendly and helpful. Lana explained the process thoroughly as she went through it to be sure I knew what and why things were done the way they were. Thank you, Lana! I am relieved that the money was transferred successfully.”
9AM - 5PM
505 S Duke St, Durham“My brother had passed away and I had to close his account. I was assisted by a guy on his very first day working there. He handled my business well, asking the manager for help a few times (understandable on his first day) and treated me with efficiency and respect.”
9 AM - 5 PM
100 W Morgan St, Durham“(Translated by Google) I thought it was a first class service. Their representatives are very kind and patient to teach you in all kinds of situations that require their help.(Original)Me ha parecido un servicio de primera. Sus representantes son muy amables y pacientes para enseñarte en todo tipo de situaciones qué requieran su ayuda..”
“Professional financial advice is one of the most important services I've ever invested in. My relationship with TIAA has been instrumental in building wealth for my family over time.”
8:30AM - 5:30PM
3810 Ben Franklin Blvd, Durham“Most usually good clean place to go into. Recently always had Security guard at door to greet you. Now I am told no more. I think this is a mistake. These people work very hard & would like to feel safe as would I. Now I do drive in or on line. Don't feel the same going in & no Security there!!”
“I don’t understand how Gil calls customers over and then completely ignores me, and turns around to do other things without a greeting or “please give me a minute and I’ll be right with you” (which I totally wouldn’t mind waiting if he would communicate instead of helping NON EXISTENT drive thru customers). Literally stood there for 5 minutes before going with another teller. Other 2 ladies there were super nice and helpful :)”
9AM - 5PM
1855 Hillandale Rd, Durham“Very pleased with the customer service here. I have never had a bad experience here at all. The BB&T on 351 S Churton St us another story. Please don't waste your time going to that one.”
“I met Matt, yesterday; seems like a good fellow. First impression, walking in, though, he tried to greet each customer who walked through the door, but he spoke so fast I could hardly hear or understand him. I took my time filling out the deposit slip. Matt told me there would be a hold on the deposit, and I asked him to call the regional loan officer who set up the account for us in order to release that hold. He did and everything ended up cool - money was not held and everything was ready to rock and roll. Smooth transactions, smooth conversations (even the tough ones) and no "'tude" to go with a tough conversation.”
9AM - 1PM 3 - 5PM
200 Trent Dr Suite 250B, Durham9AM - 5PM
4011 University Dr, Durham“Ms. Gabrielle took care of me on my recent visit. I am new to the area, and needed to update my address, which she did. I noticed on the receipt (which displayed customer contact information) an old phone number was still associated with my account. I asked Ms. Gabrielle to please remove the number. She told me she would; however, when I later reviewed my account information, I realized this had not been done.”
“I get great customer service out of this branch but they need to do maintenance on their crib In the drive-through. I got a pretty bad rim gouge leaving the drive-through the other day the curb protec...”
9AM - 5PM
5028 N Roxboro St, Durham“Amy Knudsen made my experience perfect. Her knowledge, professionalism and willingness to go above and beyond is more than I could have asked for. If you need help, ask for Amy.”
9AM - 5PM
2000 W Main St, Durham“I had a great experience setting up a new account! The banker I worked with, Melanie, made the process so simple and clear, and she was so sweet! I will definitely be back to this location.”
“I want to express my gratitude to all the staff at the Woodcroft branch for their efficient work, which not only made the whole process smoother but also saved me waiting time. Fernando, along with the other employees, worked together to provide outstanding service. The teamwork and professionalism displayed truly impressed me. Thank you Woodcroft branch, thank you Wells Fargo.”
9AM - 5PM
216 NC-54, Durham“Had nothing but great experiences here. Since I switched my direct deposit here and used the app features I have been able to take baby steps towards being more financially stable. Staff is nice and the location is convenient.”
“I have been going into this branch for years. Every visit is welcoming and wonderful. They seem happy to see me and appreciate my business. I haven’t felt that from all my banking relationships so this is much appreciated!”