AutoZone Auto Parts on Freedom Dr in Charlotte, NC is a well-known retailer for auto parts, offering a variety of new and remanufactured hard parts, maintenance items, and car accessories. Customers have noted that the store can be quite busy, often leading to long wait times. While some employees are praised for their professionalism and helpfulness, particularly one employee who goes above and beyond to assist customers, there have been reports of inconsistent service. For example, one customer experienced a lack of assistance from a staff member who was distracted while another employee, the supervisor, stepped in to resolve an issue promptly and even installed a new battery. Overall, while the store has its strengths, such as a wide selection and reward points for members, some customers have faced challenges with long lines and varying levels of service.
I recently purchased a battery, the gentleman behind the desk was extremely helpful and installed it without any complaints, I didn’t get his name, but the customer service was excellent!!
August 2026
Jeremy Moon was incredibly nice and helpful! Gave me a good recommendation for adhesive remover and also helped me remove the plastic license plate holder on the front bumper of my car. Great guy!
August 2026
Great service, and employees pleasant, and very knowledgeable!
