The Ann Taylor Factory Store offers a diverse selection of clothing, with great sales and discounts. However, the quality of customer service has been inconsistent in recent months. While some employees, such as Trina, Emoni, and Crystal, have been praised for their attentiveness, kindness, and willingness to go the extra mile, others have been described as rude and indifferent, ignoring customers and failing to provide a positive shopping experience. Some customers have also reported issues with follow-through on orders and a lack of responsiveness from the store. Overall, the Ann Taylor Factory Store provides a mixed experience, with the potential for excellent service balanced against the risk of poor customer care.
Trina and Emoni were amazing! They searched and searched for the perfect fit for my nieces and steamed everything before we left! I cannot say enough good things about them and the excellent customer service they provided!
December 2022
This used to be a favorite store to shop in but over the last year, the ball with customer service has dropped . Several failed orders and follow through from store make it likely I’ll be traveling elsewhere to shop!
April 2022
Great sales and selection of clothing. However the girls working the floor were kinda rude and ignored me. I was the only customer in the store, but I had to ask for help and for a dressing room, and also had to wait at the counter to checkout.
