Avis Car Rental in Charlotte is known for its strong customer loyalty and positive service experiences. Customers frequently highlight the exceptional support provided by staff members like David and Veronica. David has been praised for his professionalism and willingness to go above and beyond, even working outside regular hours to meet customer needs. Many reviews acknowledge the challenges of vehicle availability due to late returns by previous renters, but customers appreciate that the employees do their best under these circumstances. Veronica is often mentioned for her helpfulness and friendly demeanor. She has assisted customers with complex requests, ensuring they find suitable solutions, and is recognized for her patience and kindness. One customer noted that she even upgraded their vehicle at no extra cost. Overall, the staff at this downtown location strive to provide a positive rental experience, making Avis a recommended choice for car rentals in Charlotte. Despite some occasional issues with vehicle availability, customers feel that the team’s dedication and support make Avis a reliable option for car rentals.
David is the best face for this place & demonstrates excellent customer service and for that I will be referring people as well as coming back..thank you David for all you do.
May 2025
David went above and beyond as he came in when closed to get my car. Never go anywhere else!!!!! Owners are awesome 🤩!!! Great prices
February 2025
Best Car Service, Man at the desk is very helpful, & patient. The only place ill ever rent a car from
