Truist has received positive feedback from customers who appreciate the attentive and helpful service provided by the staff. Shayla stands out for her exceptional communication skills and patience, ensuring that customers feel valued and informed. Her ability to create a welcoming atmosphere, both over the phone and in person, has left a lasting impression, especially for those who may feel uncomfortable in banking situations. The tellers at the branch also receive praise, demonstrating a willingness to assist beyond typical banking needs, such as providing a paperclip to help with an urgent issue. Customers have expressed gratitude for the understanding and support they experienced while making significant transactions. Another staff member, Courtney, has been recognized for her professionalism and commitment to helping customers understand the services offered, which reinforces the sense of being valued as a long-term customer. Overall, Truist is seen as a bank that prioritizes customer satisfaction, with staff who genuinely care about their clients' needs, creating a positive banking environment.
The staff is really very kind, respectful and ready to help.
December 2025
Nobody is perfect 😔 I'm comfortable with the service they give me of course I've learned not to expect much from others because we're all human at the end of the day 🙏🏿 some people are just short tempered so everything comes bad to them smh🤦🏿♂️ I'm just keeping it real folks...
May 2025
Banks are Banks... Truist is more like a good friend... warm, and informative...
Specialties: Online Banking, Financial Planning, Checking Accounts, Business Checking Accounts, Business Loans, Business Credit Cards, Savings Accounts, Personal Loans, Home Equity Lines of Credit, Credit Cards, Mortgages
