Budget Car Rental is a highly praised car rental service, particularly at their Charlotte location. Customers have consistently commended the exceptional customer service provided by the representative Patrice, who is described as kind, patient, and organized. Patrice's willingness to go above and beyond to ensure customer satisfaction has earned her numerous positive reviews, with customers stating that she is the reason they continue to rent from Budget and will recommend the service to friends and family. The cars are reported to be well-maintained, and the overall rental experience is described as amazing, pleasant, and efficient, even in difficult situations such as flight cancellations. Customers have expressed gratitude for Patrice's assistance and the positive attitude of the entire staff at this Budget Car Rental location.
Amazing service! Ask for Don Valley and you won’t be disappointed! Highly recommend
April 2026
We just dropped our car off after a great trip. Everything went very smooth. The customer service was fantastic and we will be using again!
February 2026
I've rented twice from this Budget location with no problems. Easy in and out, nice vehicles, and helpful staff. I prefer to rent for long road trips as the fuel savings over my vehicle and reduced wear and tear on my vehicle make renting a car sensible.
