Budget Car Rental is a highly praised car rental service, particularly at their Charlotte location. Customers have consistently commended the exceptional customer service provided by the representative Patrice, who is described as kind, patient, and organized. Patrice's willingness to go above and beyond to ensure customer satisfaction has earned her numerous positive reviews, with customers stating that she is the reason they continue to rent from Budget and will recommend the service to friends and family. The cars are reported to be well-maintained, and the overall rental experience is described as amazing, pleasant, and efficient, even in difficult situations such as flight cancellations. Customers have expressed gratitude for Patrice's assistance and the positive attitude of the entire staff at this Budget Car Rental location.
Excellent customer service! They didn’t have any cars for my reservation but Laura, the manager, went above and beyond to find me a replacement. She called me back several times throughout the day with updates and eventually sourced a car for me. I will definitely rent from here again.
July 2026
I come in about once a month. Jaia is always the one to help me and is genuinely amazing. She is very kind, patient, and her customer service is wonderful. This location is always clean, EXTREMELY fast, and it feels comfortable when you go in. I've done a lot of car rentals and this is the location I always go back to!
April 2026
Amazing service! Ask for Don Valley and you won’t be disappointed! Highly recommend
