Capital Ford of Charlotte receives high praise from customers for its excellent service and transparent process. Many reviewers highlight the friendly and helpful staff, particularly mentioning Mr. Lennie, who consistently provides clear communication, answers questions, and helps customers find the right vehicle. Customers appreciate the clean, welcoming space and rate their experiences as very positive, often describing them as 10/10 for customer service. The dealership is also commended for its straightforward sales process, with no hidden fees, and for making customers feel valued. Staff members like Kendrick and Cory are recognized for their professionalism and enjoyable interactions. Additionally, the team at Capital Ford is praised for their quick and effective response to urgent situations, such as car repairs during emergencies, with staff going above and beyond to ensure customer needs are met promptly. Overall, Capital Ford of Charlotte is seen as a trustworthy dealership that provides great service, helpful staff, and a positive buying experience.
Great experience definitely recommend this dealer ship ! Excellent customer service Mr Lennie was very transparent the communication was excellent. Recommend buying from this dealership and From Mr. Lennie!
September 2024
Me and my brother and uncles came in to capital ford looking around and Mr.lennie came over and help Iola and answer some questions for us . Amazing work we will be back and definitely recommend Mr.Lennie to sell the car GREAT service !
September 2024
Kendrick and Cory were absolutely the most patient and informative people I could’ve asked to work with :).
