Charlotte Running Company - Promenade provides an excellent customer experience with friendly, knowledgeable, and attentive staff. The team is extremely helpful, offering expert analysis of a runner's gait to find the perfect shoes. They serve customers with excellence and go above and beyond to correct issues, demonstrating top-notch customer service. The store is a great place to grab race fuel like GU Gels and CLIF Chew Bloks, with staff willing to track down specific items from other locations. Online orders are filled very fast, sometimes with pleasant surprises like shoes on sale. It is a highly recommended go-to place for all running needs, from newbies to seasoned runners, ensuring every customer is advised with knowledge and care.
I don't write many reviews but we had a great experience here today getting my son his first pair of running shoes. Bridgette was so helpful and patient and really made things easy for us. I'm sure we'll be back!
May 2026
Great running store with lots of experience and advice.
January 2026
I was helped at the Ballantyne Commons store by Taisha- very knowledgeable, friendly, and helpful. I bought a pair of trainers and trail shoes. They also took my old shoes to donate to people who need them. Wonderful experience!
