Coach Outlet is a well-known fashion house founded in New York, specializing in leather goods. Located at 5416 New Fashion Way, Charlotte, NC, the store offers a variety of products, including handbags, backpacks, wallets, and shoes for both men and women at competitive prices. Many customers appreciate the great deals and love exploring the clearance section. While some shoppers have had positive experiences with friendly staff, like Jasmine and Sasha, who provided helpful suggestions and made visits enjoyable, others have reported less welcoming service. A customer mentioned feeling ignored while shopping for a birthday present, which was disappointing compared to experiences at other locations. Additionally, there have been issues with online orders, where customers received incorrect items and faced challenges with product quality, such as damage from sticker residue on suede bags. Despite these mixed reviews, Coach Outlet remains a popular destination for those seeking stylish accessories and clothing.
Came here to buy a bag and the staff were not helpful or friendly it seems like they were not interested. They also had a young girl waiting and this was her first coach experience ordering a bag in and they were quote rude. This was not an experience enjoyed unlike other stores in the mall who were friendly
December 2025
Customer service was great and they have a lot of different items to choose from. Everyone was very helpful.
July 2025
My favorite store to buy the cleanest the price everything
