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“The people writing the bad reviews evidently have never been to my Credit Union. I have been a member so long my account # is a single digit. Lisa and all the ladies have never treated me in any way other than fantastic! C. Lee Abernethy III”
“I’ve been a customer at Piedmont Advantage credit Union for quite sometime and I can see and feel the difference of how you are treated ever since Mary Vitale has left. Miss you Mary”
“We have had the most superior customer service at this Truliant! Every employee has been friendly and helpful throughout each of our transactions for the past 8 years. Catherine is a superstar! She helped us to open our account years ago and today made getting a car loan seamless and very easy. We highly recommend them all for their professionalism and excellent customer service.”
“Anthony and Alex are top tier, they are very helpful. They assisted my wife and I with a car loan. Everyone at the branch is very friendly and welcoming. Highly recommend!”
“One of the best experiences I’ve ever had with a credit union. The staff is very helpful and friendly. You will always be greeted with a smile. Stephanie Harrison is simply the best with loans and made buying a car a seamless process. I would highly recommend Blue Flame for all of your banking needs. No long wait times and a phenomenal staff ⭐️⭐️⭐️⭐️⭐️”
“Truliant has been my bank of choice for more than 15 years. They have always been warm and caring. My last visit was a particularly memorable visit because they were responding to an inquiry of a possible fraud to one of my cards. Thank you Truliant for your suggestions!”
“I had an outstanding experience with this bank. The staff was professional, friendly, and truly committed to helping customers. They took the time to explain everything clearly and made the entire process smooth and stress-free. Special thanks to the branch manager Felicita Rodriguez for going above and beyond to assist me with patient, knowledgeable, and genuinely caring.
I highly recommend Truliant. to anyone looking for great customer service and reliable support.”
“I was assisted by Brianna Jimenez. She answered all my questions and concerns. She took the time to explain to me the best options to help me reach my financial goals. And that provided me peace of mind. Thank you Truliant and a big thank you to Brianna!”
“Got recommended this credit union by someone I trust who has tried just about every bank in the area. I was like well dang! sign me up!
For the actual logistics:
- This is a great place for savings accounts; specifically, you can’t beat their money market return rate.
- This is not a good place to go for credit cards; the application process is a circus.
- The specific-banking-account numbers, I had to get on paper directly from the teller to set up my direct deposit.
- This place has free financial advising included with having an account.
Now, onto the rest of it. Why do I bank here?
I like that the employees are knowledgeable and respectful of legal names vs preferred names. I like that they have a Spanish-speaking representative always present. I like that this credit union works hard with those who are struggling to get their feet under them. The second time I walked in (after I had set up accounts), I was still greeted and treated like a person and not a customer or won sale.
This place is not the most high-tech or with the best offers, like some of the big banks. But they care. That matters enough for me.”
“I had a couple questions and call three time all three times the employees answering the phone was very help full and willing to take the time to help me with my problem being new to Skyla Credit Union was a good choice I felt as though everyone I talked to knew what was going on and very helpful”
“Stopped by the State Employees’ Credit Union on Couloak Dr to make a car loan payment—super easy process. The bank was really clean, and the people there were so nice and helpful. I was in and out quickly. Great service all around!”
“I went to FLCU for a car loan. I took in my application. I was contacted by LeDeana Cochrane which was very help in approving my loan. She worked with me very patiently, because I was calling her to find out how much the bank would approve on the cars I was looking at. Each time I called her she took the time out to help me which took almost a month before I found what I was looking for. The day I found the car I was looking at, she was out of the office for a few days I kind a freaked a little , because she was the only one I had been talking to, so I left her a message on the phone telling her I had found a car. I got to the dealership they called the bank and everything was ready to go. LeDeana had sent everything over to Chris Which had taken care of everything while I was at the dealership. LeDeana called and did a follow up when she got back to check to see if I was satisfied with everything.”
“I always went to the location on Park Road. I did not realize I had one so close to my home. I had now been going here for the last year. This is a great bank and they’re always very helpful. I am happy to know that this location exists.exists. They always provide great service.”
“I’ve been looking all over Charlotte for a great shared branch since I’m a barber and deposit cash tips weekly. After a lot of frustration trying to find the right place, I finally came here—and I’m so glad I did. They made the entire process quick and easy, even on New Year’s Eve! I’ve officially found my new go-to branch.”
“Porshae did an incredible job of working me through my car loan. She was easy to work with, made the entire process a breeze, and and was able to turn it around the same day!”
“I want to say that Malika has been a pillar to me and my son! During a difficult situation. That without her help, kindness and compassion and KNOWLEDGE we wouldn't been able to solve our dilemma. She has gone above and beyond. To helps us with a serious but sensitive matter. That only the bank could have helped and guide use.
She's trustworthy, reliable and always answers your questions, emails and phone calls. All while doing her job with a smile and patience. She is an asset and a gem for Allegacy Federal Credit Union and for their customers.
THANK YOU Malika for everything ??”
“I would like thank Kim Witherspoon and Andrea Fleming at the University location for their diligence, and very pleasant attitude. Always helping with a smile…even when I arrive without an appointment….they always greet me and my granddaughter with a smile. They are phenomenal!!!”
“I would like to reach out and thank Raquel for her professionalism and patience in a complex issue that we had encountered. Thank you again! I can’t say enough about the expertise that we have received from Talyor and Raquel the knowledge, and hospitality. The Sharonview bank should be thankful for two wonderful individuals working for them. Thank you!”
“I have been a member since high school and I was so glad that they open a branch in Charlotte! Every time I go they are nice and helpful, you can tell they care about their members. I had an issue with a deposit that I made and everyone from the front desk to the Manager were extremally caring and interested in solving my issue. I wasn't worried going in because I have always had a great experience with them. Butt it was really nice to see how much they truly care and how quickly they were eager to help me. Just a great experience overall, I currently also bank with a larger bank and now I will be switching everything to bank with Allegacy Credit Union exclusively.”
“What originally started as the worst banking experience I’ve had turned into the best at this SECU location because of Adam Z. Shapiro. I had been trying to get a check deposited from Chase Bank but was originally told at the first SECU they wanted to hold it for 10 days but referred me to directly take it to Chase to cash since it was their account and check then bring the cash back to deposit it with SECU. So I did. After an hour in traffic due to a bad wreck (hope everyone was ok) the closest Chase was closed due to power outage from the accident. Found the second closest Chase that was 25 min away. Chase Bank wouldn’t cash the check because I didn’t have an account with them. Not only did they NOT offer for me to open one with them but even after letting them know I had already been given the run around at another location and had driven to a second location that’s power was out they let me sit there for 35 minutes just to tell me they wouldn’t cash a check that THEIR bank backed. It was 4:48 and I found the closest SECU and drove there to see if anyone would be willing to help me. I bank with SECU. I walked straight up to Adam and man am I glad I got him after all this mess. He was so nice and professional and genuinely wanted to help. He took care of me and had me back out the door in probably about 5 or less. Wish I would have gotten with him first after spending too much time out of my day over this. I recommend SECU and their services, but especially this location and Adam. Turned my day right around for sure. Adam if your supervisor sees this, they should treat you to lunch. ; ) You’re great and I hope you feel valued because you are a definitely an asset!”
“Although they could use a little more consistent staff in the drive-thru (sometimes things get busy there and one person is not enough to handle eight cars in two lanes, for example), my experiences here have been good. I believe you have to have a family member who is part of the credit union to join and I came by membership through my mother's connection to her husband who worked for the state. I love that you automatically get a checking AND savings and that it is easy to move funds from account to account online, which has allowed me to save money a lot easier from time to time. Other banks I have been with in the past do not make their savings account very accessible. The drive thru is separate from the main building which cuts down on traffic. Thanks for a great experience!”
“I want to give a special thank you to Andrea for her excellent service. She was very professional, patient, and helpful throughout the entire process.
Even though we live almost two hours away from the bank, Andrea made everything very easy, clear, and smooth from beginning to end. Thanks to her support, we were able to get the vehicle my wife needed.
We truly appreciate her professionalism and kindness. I highly recommend Andrea and Latino Community Credit Union. Excellent experience!”
“Solid place to bank. Been banking here for years and have requested different services. Ive never had any negative experiences and have always been taken care of.”
“I had a fantastic experience at the bank today, thanks to Cathy and Josh! From the moment I walked in, they greeted me with warm smiles and made me feel welcome. Josh was incredibly knowledgeable and took the time to explain all my options clearly. He answered all my questions with patience and professionalism.
Cathy was equally helpful, assisting with the technical aspects of my transactions and ensuring everything went smoothly. Their teamwork made the process efficient and enjoyable. I left the bank feeling valued and well taken care of.
I highly recommend this branch, especially if you have the chance to work with Cathy and Josh. They truly go above and beyond for their customers!”
“I recently visited the First Citizens Bank location in the Park Road Shopping Center, and overall it was a good experience. The staff was professional and the visit went smoothly.
One thing to be aware of is the parking lot — it’s pretty tight. If you drive a larger pickup truck or SUV, you’ll want to be extra careful maneuvering and finding a spot.
Other than the parking situation, everything else was positive. I would visit this location again.”
“Today 3/5/24 I went into this branch to get assistance with my account. I was helped by the absolute best associate whoes name is Myah B. She was extremely helpful, pleasant, patient and down right professional. Thanks again Myah for your help.”
“I went in during my lunch to hour to open a checking account. Though the building is currently under construction, the directions to the third floor where the tellers are were clearly labeled. Millicent was excellent. She made sure I got everything I needed, answered all my questions, and made me feel at ease.”
“(Translated by Google) Excellent attention from all the staff, especially from Miss Ismary who took great care of my wife and me and helped us with all the paperwork and the doubts we had.(Original)exelente atencion de todo el personal en es especial dela señorita ismary que nos atendio de maravilla a mi esposa y a mi y nos a ayudo con todo el tramite y las dudas qe teniamos”
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“I finally moved all my money into Sharonview's Jumbo Money Market after speaking with Jared at the Carmel branch a while back. Maddi helped with with the transaction. Something I should have done a long time ago! What great customer service from the Carmel Branch! Thank you Jared and Maddi!
Roger Fridley”