Discount Tire in southwest Charlotte is a trusted local tire and wheel shop offering a wide selection of tires and rims for cars, SUVs, and trucks. Customers can find popular brands or request specific tire and rim combinations, with services including tire installation, rotation, balancing, wheel alignment, flat repair, and free air pressure checks. The store aims to help customers get back on the road quickly and efficiently. Reviews highlight the store’s fair prices and good service. Many customers appreciate their road hazard insurance, which they have successfully used multiple times, including for damage caused by road debris. Employees are generally friendly and helpful, with some reviews praising staff members for being knowledgeable and providing excellent customer service. However, there have been some issues. One customer experienced difficulty with warranty claims and billing discrepancies, which led to frustration and disappointment. Fortunately, the store manager or owner later reached out and apologized, showing a willingness to make things right and demonstrate compassion. The store is also praised for its speed and professionalism, with customers noting quick service and helpful staff who keep customers informed, even during delays. Additionally, the store is dog-friendly, and staff members are noted for their kindness toward pets. Online ordering and appointment scheduling are smooth, with tires arriving on time and service completed promptly. Although they do not perform alignments on certain luxury vehicles like Mercedes, overall, Discount Tire of southwest Charlotte is regarded as a reliable, fair, and customer-focused business for tire needs.
Visited in June of 2024. Caitlyn was awesome, very knowledgeable, very helpful, and just all around great customer service!!! The service techs got us in and out super fast! Would 100% recommend this location!
May 2024
Super quick and efficient. Capable of working on Teslas and had exact tires in stock. Even better, they plugged my tire for free, and it has been working well for the last few weeks.
May 2024
Came in with a nail in my tire and it wasn’t holding air. Needed a patch and a plug. Staff was super helpful and friendly. Justin is amazing! Excellent customer service and very professional and kind! Thank you so much!
