Firestone Complete Auto Care, located at 5925 Albemarle Rd in Charlotte, NC, has been serving the community since 1926, providing a one-stop shop for all vehicle needs, including maintenance, tire sales, and repairs. Customers appreciate the knowledgeable and friendly staff, highlighting the professionalism and efficiency of technicians like Master Mechanic Tony and Manager Brandon. Many reviews commend the exceptional service and care given to both vehicles and customers. Visitors often find the facility clean and comfortable, making their experience enjoyable. While most experiences are positive, there have been some concerns regarding customer service, particularly with appointment accuracy and communication about tire availability. However, the team is noted for addressing issues promptly once brought to their attention. Services offered include oil changes, brake inspections, and engine repairs, catering to all makes and models. For Charlotte residents seeking reliable and affordable auto care tailored to their needs, Firestone Complete Auto Care remains a solid choice for automotive services. Customers can easily schedule appointments online or visit the location for assistance.
The wait is real-real! Staff are nice but clearly the staff had no supervision as many were horseplaying, cutting up, carrying on, etc., everything but taking care of business, and with a parking lot full of cars waiting to be serviced. I waited over 3 hours just to get my tire repaired and had a scheduled appointment hours... read full comment
March 2025
Oscar was very kind and helpful he didn't try to push any unnecessary services and pointed out dry rot on one of my tires. Thank you !
November 2024
Great place to take your car. Ty was very informative and genuine with his knowledge and recommendations.
