Lilly Pulitzer in South Park, Charlotte, is known for its vibrant atmosphere and friendly staff, creating a welcoming environment for shoppers. The store is spacious, allowing customers to browse a wide variety of colorful clothing and accessories that brighten their day. Many reviewers appreciate the helpful and approachable staff who offer honest opinions and assistance, making the shopping experience enjoyable. They carry an extensive range of sizes and styles, ensuring that everyone can find something that fits well. However, there have been mixed experiences regarding customer service. While some praise the staff's attentiveness, there have been reports of rudeness and unhelpfulness during busy times. One customer noted a negative experience on Christmas Eve, where staff did not acknowledge them, leading to frustration. Despite this, the store manager's response to rectify the situation showed commitment to customer care. Overall, Lilly Pulitzer in South Park remains a favorite destination for those looking for stylish and cheerful summer wardrobe pieces, but consistency in customer service can vary.
I love this Lilly store, the employees are always so welcoming and make great suggestions based on my likes and past purchases. They always remember my name and my son's name when we go in.
March 2026
I just had the best shopping experience with America at Southpark. She answered so many questions for me as I’m preparing for a trip to the Master’s. Thank you, America.
November 2025
My wife absolutely loves Lilly! We frequent this location and we're glad to see they invested in the new larger store
