Lowe's is the go-to place for all home improvement needs in Charlotte, NC. Customers can find a wide range of gardening supplies, appliances, paint colors, and patio furniture. Many shoppers appreciate the helpful staff, with specific praise for employees like Virginia at the self-checkout and Jon, who assists with finding appliances. The store is noted for being clean and well-organized, making it easier for customers to locate what they need. While some materials may not be in obvious locations, staff and fellow customers are willing to help. Lowe's also offers accommodating service, such as easy price matching and product exchanges, enhancing the shopping experience. Overall, Lowe's is recognized for its friendly customer service and tidy environment, making it a reliable choice for home improvement projects.
Every single associate was friendly, helpful and displayed outstanding customer service!! Special thanks to Josh who stopped what he was doing to make a copy of a key for me. Your excellent customer service was greatly appreciated!
March 2026
Always has exactly what's needed. Amazing associates. Professional, courteous & knowledgeable!. I highly recommend this location.
October 2024
Lowes customer service has gone far downhill. They discontinued veteran discounts on certain this like lumber. You can never find any help on the floor.
