Macy's, a well-known department store established in 1858, operates over 740 stores nationwide and offers shopping online. The Rogue Valley Mall location features a wide selection of top brands such as Ralph Lauren, Calvin Klein, Clinique, Estee Lauder, and Levis. Customers can find clothing, shoes, housewares, gifts, and furniture in the store, making it a versatile shopping destination. Shoppers appreciate Macy's for its clean and fully stocked environment, with many finding great deals and sales, especially on items like socks and gift cards. The store's selection includes leather sofas, sectionals, and mattresses, with some customers recommending specific staff members for assistance. The layout is convenient, with different sections for men and women, and additional departments like Backstage, Toys R Us, and Finish Line add to the variety. However, experiences with customer service vary. One reviewer felt uncomfortable due to loss prevention tactics, despite acknowledging the helpfulness of some staff. Others noted long lines at registers and limited help in certain departments. Some customers also mentioned restrictions on coupon use and wished Macy's participated in certain rewards programs. Overall, Macy's offers a good shopping experience with quality products, though service experiences can differ.
Great people who value their workplace and didn't hesitate to assist me.
January 2026
Poor staffing. We were there to spend the money, but no one to help us. Maybe because I was in a wheelchair.. very disappointed
January 2026
wide variety of clothing, home goods, and beauty products in one place. Prices vary, but frequent sales make it affordable. Stores are well organized, though service can be inconsistent.
