Mattress Firm Rea Road is dedicated to helping customers achieve their best sleep every night. The store’s staff, known as Sleep Experts®, are well-trained, with more than 200 hours of preparation, to provide personalized solutions that include mattresses, bedding, and all the essentials. Customers can shop confidently knowing they will receive quality products from top brands like Sealy®, Tempur-Pedic®, Sleepy’s, and Serta®, along with the Love Your Mattress Guarantee®. This guarantee ensures low prices and a 120 Night Sleep Trial® to help find the perfect mattress. Customer experiences highlight the friendly and knowledgeable service provided by staff members like Jim, who is recognized as a true Sleep Expert. He is praised for his extensive knowledge, helpfulness, and friendliness, making the shopping experience positive and efficient. Customers appreciate the attentive service and feel confident in their purchases thanks to Jim’s guidance. However, there was a recent issue with an online order involving a split delivery and unhelpful customer service. One customer expressed frustration over missing pillows and unprofessional responses from a representative, but later highlighted exceptional service from another staff member, Brandon, who was kind, understanding, and resolved concerns effectively. Overall, Mattress Firm Rea Road strives to deliver quality products and excellent service, with a team committed to ensuring customers find the right mattress and enjoy a satisfying shopping experience.
Good experience. Cole was very knowledgeable and wasn’t high pressure.
November 2025
Dwayne was an excellent representative!!!! Very attentive and knew his products well.
November 2025
What a great experience. Dwayne took the time to go over everything I had questions about , and help me make an informed decision. Excellent customer service, he is a true asset to your company.
