Pep Boys Auto Service & Tire Shop in Charlotte, NC, offers excellent tire services and comprehensive auto care for cars, trucks, and SUVs. Customers appreciate the professional and friendly staff, with special mention of Caleb and Jalen, who provide exceptional customer service and clear communication throughout the repair process. Many reviewers noted the quick service, often completing tasks like tire replacement and inspections in a timely manner. The shop is well-equipped, with a comfortable waiting area that includes seating, coffee, and entertainment. While some customers found the prices for mechanical work on the higher side, they felt the quality justified the cost. Reviews highlight the importance of good communication, with updates sent via text and email. Overall, Pep Boys is recommended for reliable service and knowledgeable staff, making it a trusted choice for automotive needs.
As always, the team did well. Duwayne set things up and Brian to care of the diagnosis
July 2026
The customer service was excellent. The people were very knowledgeable.
July 2026
I was going on a trip and my vehicle needed new tires . I walked in without an appointment and was serviced the same day. The service advisor Dwayne was amazing.
