Public Storage in Charlotte offers a welcoming environment for customers seeking storage solutions. The facility prides itself on cleanliness and attentive service, largely thanks to dedicated staff members like Carol, who is noted for her commitment to maintaining the property and providing assistance to customers. Many reviews highlight Carol's willingness to answer questions and ensure that the facility is well-kept, contributing to a positive experience. Customers have also expressed appreciation for other staff members, such as Crystal and Susan, who are described as helpful and eager to assist in finding the right storage unit. Visitors are encouraged to rent units in person rather than online to receive personalized service and better options tailored to their needs. Overall, Public Storage is recognized for its attentive staff, clean facilities, and commitment to customer satisfaction, making it a reliable choice for storage needs in the community.
Carol was very helpful when my sister needed help with her account and Susan was helpful also . I see carol on property and keeping it clean she always so polite . Great job carol and Susan keep up great customer service
September 2025
Had bought an auction unit at a self service facility in a different area that had already been cleaned out of valuables before me opening and having issues getting help on issue Crystal from this store was helping with reaching out to the stores to make them aware as well and continuing to help with this issue
August 2025
The staff including Crystal and Susan were extremely helpful and eager to find the best fit for my needs. I was tempted to rent a unit online but glad I did not as I was offered an actual choice when it came to the size I needed. I recommend going in person to see what is available as staff wants to find the right one for... read full comment
