Public Storage in Charlotte offers a free, no-commitment reservation process. Customers can choose an online eRental to skip the counter or receive personal attention. The staff is described as extremely knowledgeable, eager to help, amazing, and attentive, making processes quick and easy and saving business for the company. The app helps with facility access. While one customer noted a rate increase, they also acknowledged the great and attentive service when starting and ending service. The location delivers on its service, providing a great experience.
My experience was good. However, I would like to make a recommendation. the Property Manager is on the property and not in the office she should have a phone on her person where she can be reached.
August 2026
Marilyn was excellent with the help she provided. She was pleasant, kind, and patient. I had just gone to the one on south Tryon about a few miles away and that lady there was nasty. I'm glad I came to the right place instead
August 2026
GREAT LOCATION FOR ONE!! SECONDLY WHEN IT CAME TO MRS. JACKLYN SHE WAS A WONDERFUL HELP. I DEFINITELY CSME IN WITH A HEAVY MIND, UNDECIDED ON A UNIT DUE TO MOVNG , ETC!!! SHE HELPED ME ACQUIRE A UNIT, I FOUND THE SAME UNIT AT A CHEAPER PRICE THE NEXT DAY AFTER MAKING MY RESERVATION..I’D REFER THIS LOCATION TO ANYONE.
