Public Storage in Charlotte offers a convenient and hassle-free storage experience. Reserving a space is free with no commitment, and customers can use the online eRental option to skip the counter and go straight to their unit. The staff, particularly Katrina, are praised for their exceptional customer service, going above and beyond to address customers' needs. The process of signing up and accessing the storage facility is described as simple and straightforward, even for large items like RVs. Overall, Public Storage provides a reliable and user-friendly storage solution for the local community.
Public Storage has been great to work with! Great customer service.
July 2026
In person customer service was great. Customer service over the phone not so good. I had an issue with my unit and they fixed it immediately. Changed my locks and corrected my transfer.
July 2026
The front desk attendant at this location on July 3, 2026 was very polite and more helpful that calling the customer care number. She made the process of renting at this location easier than trying to do it online or through the app. She was very informative. Thank you for the great service.
