Public Storage in Charlotte offers a convenient and hassle-free storage experience. Reserving a space is free with no commitment, and customers can use the online eRental option to skip the counter and go straight to their unit. The staff, particularly Katrina, are praised for their exceptional customer service, going above and beyond to address customers' needs. The process of signing up and accessing the storage facility is described as simple and straightforward, even for large items like RVs. Overall, Public Storage provides a reliable and user-friendly storage solution for the local community.