United States Postal Service
USPS,
Post OfficesHours:
10926 Quality Dr, Charlotte NC 28278 Hours
About United States Postal Service
The United States Postal Service at 10926 Quality Dr is a busy but well-managed post office that serves a large community with reliable mail and package delivery. It is part of a national organization that delivers to every residential and business address, managing over 30,000 retail locations and processing 47 percent of the world’s mail. USPS is dedicated to providing secure, affordable, and dependable service to more than 157 million addresses across the U.S., its territories, and military bases worldwide. Customers appreciate the helpful and polite staff who consistently try to assist with both national and international mailing needs. Many mention that the line moves quickly, and the associates work hard to keep the place running smoothly. The team is often described as kind, professional, and friendly, even during busy times. Some customers have used USPS services to renew passports and found the staff to be very helpful and supportive during these processes. However, there are occasional frustrations. For example, one customer shared a negative experience with an employee who was perceived as unpleasant and scolding. This customer also noted that the kiosk was down for repair, which added to the inconvenience. Despite this, the staff member who helped afterward was courteous and went out of her way to assist, making the overall experience better. Overall, the post office receives positive reviews for its helpful staff, professionalism, and efficient service, with some customers expressing surprise at the negative reviews they have seen elsewhere. It remains a trusted and friendly location for mailing needs.
Most Recent Reviews
June 2024
We have not seen a mail carrier for 2 days now! I have a Mother’s Day Card that I hoped would have been picked up on Tuesday! Today is Thursday and my card is still in the mailbox!
I live in postal code 28273, will a mail carrier come by eventually or should we start using another service?
May 2024
Renewed my passport here today and the ladies were very helpful. Gave for stars because it can get crowded at this post office.
October 2023
Who writes a review of their post office, you ask? We do! The USPS team we've encountered here are kind, polite, helpful and they manage to keep their chins up even during busy times and long lines-it's a blessing to do business here!
More Comments(148)
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