United States Postal Service
USPS,
Post OfficesHours:
10926 Quality Drive, Charlotte NC 28278 Hours
About United States Postal Service
The United States Postal Service at 10926 Quality Dr is a busy but well-managed post office that serves a large community with reliable mail and package delivery. It is part of a national organization that delivers to every residential and business address, managing over 30,000 retail locations and processing 47 percent of the world’s mail. USPS is dedicated to providing secure, affordable, and dependable service to more than 157 million addresses across the U.S., its territories, and military bases worldwide. Customers appreciate the helpful and polite staff who consistently try to assist with both national and international mailing needs. Many mention that the line moves quickly, and the associates work hard to keep the place running smoothly. The team is often described as kind, professional, and friendly, even during busy times. Some customers have used USPS services to renew passports and found the staff to be very helpful and supportive during these processes. However, there are occasional frustrations. For example, one customer shared a negative experience with an employee who was perceived as unpleasant and scolding. This customer also noted that the kiosk was down for repair, which added to the inconvenience. Despite this, the staff member who helped afterward was courteous and went out of her way to assist, making the overall experience better. Overall, the post office receives positive reviews for its helpful staff, professionalism, and efficient service, with some customers expressing surprise at the negative reviews they have seen elsewhere. It remains a trusted and friendly location for mailing needs.
Most Recent Reviews
September 2026
The mailman driving car #330592 was extremely rude for no given reason while I was trying to check my mail. I always preach; if you’re that unhappy at a job, go find a new one. It’s not rocket science folks.
August 2026
Excellent lovely customer service.
The lady in the front desk is absolutely amazing I’ll add her name later take time to explain and teach you .
Soft spoken and sweet.
August 2026
Imagine the County Courthouse and the DMV had a baby......that is who is working here; looking at you Clerk #35! Worst experience ever.
More Comments(172)
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