Victra, the local Verizon Authorized Retailer in Charlotte, NC, strives to provide the best possible experience for its guests. The knowledgeable and dedicated store consultants and managers offer a wide range of wireless devices, including phones, tablets, mobile broadband, wearable technology, accessories, and device protection. The store's mission is to connect technology to life in a trustworthy, fun, and profitable way. Customers have expressed their satisfaction with the store's excellent customer service. The staff, such as Dajon and Alisha, have been praised for their professionalism, knowledge, and patience in assisting customers with their needs, from transferring data to setting up new devices. However, one customer had a less positive experience with a staff member named Tomar, who was reported to have poor customer service, attitude, and behavior. Overall, Victra is a highly recommended Verizon Authorized Retailer that aims to deliver a positive and enjoyable experience for its customers.
DJ was amazing to work with. He was kind, knowledgeable and worked quickly to resolve my issue. Highly recommend.
March 2026
Came in to start my own line from being on a family line, Silvia was a massive help and incredible patience with the slow process that proceeded. Definitely would rely on her to help with any questions I had and any issues that come up in the future.
February 2026
Damien was awesome! So helpful and turned what was weeks of a nightmare transfer into a pleasant experience and actually got it all done for me. He’s laugh, positive approach and helpfulness are so appreciated. Thank you, Damien!!
