Victra, the local Verizon Authorized Retailer in Charlotte, NC, strives to provide the best possible experience for its guests. The knowledgeable and dedicated store consultants and managers offer a wide range of wireless devices, including phones, tablets, mobile broadband, wearable technology, accessories, and device protection. The store's mission is to connect technology to life in a trustworthy, fun, and profitable way. Customers have expressed their satisfaction with the store's excellent customer service. The staff, such as Dajon and Alisha, have been praised for their professionalism, knowledge, and patience in assisting customers with their needs, from transferring data to setting up new devices. However, one customer had a less positive experience with a staff member named Tomar, who was reported to have poor customer service, attitude, and behavior. Overall, Victra is a highly recommended Verizon Authorized Retailer that aims to deliver a positive and enjoyable experience for its customers.
DJ was amazing to work with. He was kind, knowledgeable and worked quickly to resolve my issue. Highly recommend.
August 2026
Probably the best Verizon customer service experience I’ve had over the years. The staff here—Silvia in particular—was incredibly helpful and even stayed well beyond their usual closing time to make sure all of the issues with my phones were resolved. Made a usually painful process so much better.
August 2026
Mike is outstanding. Patient and thorough, I had to transfer from a different carrier and his determination got the job done. Thanks!
