The Verizon store in Charlotte provides mobile, 5G home internet, and business services. Customers can schedule in-store appointments or place orders online for pickup, delivery, or free two-day shipping. Reviews highlight experiences with several staff members who provided excellent customer service. One representative was noted for being very helpful and completing a transaction in under 30 minutes. Another sales representative was repeatedly praised for being extremely patient, thorough, and professional. This person carefully reviewed accounts line by line, corrected errors, found due credits, and removed unauthorized lines to avoid unnecessary charges. They also took time to clearly explain options for protection plans and monthly budgets, ensuring a stress-free and positive experience. Other staff members were described as amazing, attentive, courteous, and knowledgeable, helping customers select the right products and guiding them through processes. While one interaction involved a long wait with customer care, the overall sentiment emphasizes friendly staff who provide great help and go above and beyond.
Love the atmosphere and the employees, very professional and helpful
January 2026
I had a great experience at Verizon thanks to Breosha Evans. She was very knowledgeable, took the time to explain everything clearly, and was incredibly kind and pleasant throughout the process. Breosha made sure all my questions were answered and never rushed me. Excellent customer service! Verizon is lucky to have her.
December 2025
Bre was super helpful with my complicated watch swap. She even chatted me up pleasantly while we sat on hold with support for upwards of 30 minutes. Ask for Bre!
