Verizon's store in Charlotte offers a wide range of mobile, 5G home internet, and business solutions to cater to all your needs. For added convenience, you can visit their website to schedule an in-store appointment or place an online order, with options for in-store pickup, free 2-day shipping, express lockers, and same-day delivery where available. Despite the store being busy, the staff consistently goes above and beyond to provide excellent customer service. Izzy, a standout employee, expertly explained all the deals and patiently answered numerous questions, earning praise as part of the "A-Team" of the region. The store's management also demonstrated their efficiency, greeting everyone who came in and seamlessly handling multiple tasks to ensure a smooth experience. Customers have repeatedly praised the Verizon team for their exceptional service. Crystal, MaDonna, and Gage received particular commendation for taking the time to understand customers' needs, walking them through options, and providing guidance without any pressure to make a purchase. The store's ability to accommodate customers in both English and Spanish was also highly appreciated. Overall, Verizon's Charlotte location offers a consistently positive experience, with knowledgeable and attentive staff who are dedicated to meeting the diverse needs of their customers.
I'm so glad that I find Adam because he helped me transfer four lines he’s very good at his job and willing to do whatever it takes and have a great personality. Highly recommend.
April 2026
Best experience at this Verizon Wireless location. I had to add a new line and get a new phone among several other things. Adam was very helpful and took care of everything for me. Will definitely make this my go to location for Verizon.
March 2026
the customer service was great very friendly also TA assistant manager was a great help . 🙂↕️
