“Cornelius rental location was a great choice for 17 day rental. They called in advance to confirm we were on schedule for rental and when we arrived the car was ready to go as planned. Staff were very friendly and prompt. Would absolutely rent from this location again without hesitation.”
“UPDATE: Hertz ultimately corrected the issue and refunded the incorrect charge, which I appreciate. I also want to emphasize that every employee I interacted with at the Cornelius location was very nice, courteous, and helpful. My frustration is with the return-processing error and the difficulty getting the issue resolved, not with how I was personally treated by the staff. I was pleasantly surprised by Hertz in Cornelius at first. Some of the online reviews made me nervous, but my initial experience was better than expected. Although the vehicles showed some wear and tear and the location appeared short-staffed, the employees were consistently friendly and pleasant to work with. I returned my State Farm replacement rental on August 27 at approximately 4:30 p.m. A representative at the location instructed me to “just leave it there.” Unfortunately, Hertz later recorded the vehicle as being returned on September 1—several days after I had actually returned it—and charged my personal card for those additional days. Thankfully, I had taken time- and location-stamped videos when I returned the vehicle showing the mileage, battery level, location, and condition. The vehicle had barely been driven and was returned in better condition and with a higher battery percentage than when I received it. After multiple attempts to resolve the issue and an in-person visit to the location, Hertz ultimately corrected the return date and refunded the additional charge. I appreciate that they made it right. However, resolving the issue took considerably more time and effort than it should have, particularly because reaching the location by phone was extremely difficult. Again, the employees themselves were all very nice, and I don’t want this review to suggest otherwise. My concern is with the return process and communication. I strongly recommend that anyone renting from this location document both pickup and return thoroughly. Take photos or videos showing the vehicle, mileage/fuel or battery level, location, and the date and time you return it—especially if you’re instructed to simply leave the keys. I’m glad the issue was ultimately resolved, and I hope the return-processing procedures improve so other customers don’t encounter the same problem.”
“Went for a oil change service and basic inspection.Amanda was extremely helpful with this as I didn’t schedule an appointment .Very professional and knowledgeable. Thanks!”
“This Enterprise branch is excellent! Kevin and his team, co-located at Caliber Collision are a superb talent. Easy in-Easy Out, decent fleet size for the smaller branch location and exceptional customer service. Highway 16 can get very busy in the mornings and afternoons, but worth it! Highly recommend! A+”
“This is an amazing place to rent vehicles! Even though it’s a budget, Avis Rent-A-Car it feels like a family run business. Incredible staff! I will definitely be back!!!! A+++”
“It was great from start to finish. Tim always kept me informed about what was being done to the car, what needed to be ordered, to the car was being cleaned up for pickup. Highly recommend them!!”
“These guys are great! It was the only rental car place in the area that had a sedan that I could actually drive. Considering that I'm 4 ft 10 Hertz gave me a huge SUV that I could barely reach the pedals on. And they weren't willing to call around and find another Hertz location that may have a car that I could drive. Fortunately, my insurance company called and found Enterprise at this location that had a sedan I could use. There are very friendly and efficient and I would highly recommend them for your rental car needs.”
“I can’t explain how awesome on a personal level these guys are I have rented from jewls and Kevin for ever and I appreciate them and look forward to working with them again”
“I had to get a rental because my car got totaled. Being in this situation is not fun and is very stressful. I had to go through the other person’s insurance company which wasn’t easy because I had a hard time reaching them which made everything worse but thankfully renting a car here was the opposite of an added stressor! I ended up getting a brand new car to drive while I worked on finding a car within my budget and doing all of the other things when you’re involved in a situation like this. Getting to drive a fancy car when you’re used to one that’s 20 years old was a definite silver lining throughout this mess I was in! Everyone there was super nice, personable, and extremely helpful and understanding as I jumped through all the hoops with insurance. They called me every few days to check in which I personally loved and very much appreciated! I’m not sure if this is typical or if they were just doing that because they knew the situation I was in. Either way, it was very appreciated! The renting process itself was super easy, both picking up and dropping off. When I dropped the car off, I ended up just having a conversation with the people who worked there and they seemed genuinely excited for me when I told them I found a car I really liked within my budget! Hopefully I won’t be in another collision any time soon, but if I do and I have a choice of where to get a rental car or if I just need one in general then I will definitely come back here - to this location specifically. Again, thank you guys so, so much!”
“After having a very disappointing experience with the Avis location in Kannapolis at Cloverleaf Plaza, I contacted the Mooresville Avis location less than 24 hours before my family trip to Florida. Julie, the manager at this location, went above and beyond to help us get into an SUV for our vacation after our original reservation situation fell apart. She was respectful, professional, positive, and genuinely cared about helping my family. She was even able to help us with a discount after we had already canceled our previous reservation due to issues with the Kannapolis location. Because of Julie and the Mooresville team, we were able to continue our family vacation plans without canceling our trip. That level of customer service is hard to find today. I highly recommend renting from this Avis location if you want people who actually care and are willing to help customers.”
“I had a great experience with Enterprise! The entire process was quick and effortless from start to finish. Harper checked me in and was extremely helpful, friendly, and professional. They did a wonderful job, and I truly appreciated the excellent customer service. I would definitely use this location again!”
“Arrived to pick up after a late flight was very tired. The woman who assisted was extremely courteous and kind and had a good personality. Very helpful. We happened to get an upgrade because they were out of our midsized option.”
The rental market in New York can be tricky: prices fluctuate and some companies add unnecessary insurance or extra fees. Travelers recommend booking early because making a reservation several months ahead can lower your price. It's also important to pick a reputable company and read the terms carefully to avoid hidden charges. Below you'll find local advice on where to find affordable car rental in New York and why Drivo stands out.
