Apple Southpoint is a popular Apple store that provides a generally positive customer experience, according to the reviews. Customers praise the knowledgeable and helpful staff, particularly employees like Mario, Alvin, Bilal, David, Cory, and Gabe, who go above and beyond to assist customers with their needs. The store is described as busy, but the staff remains patient and professional. While one customer had a disappointing experience with unhelpful staff, the majority of reviews highlight the store's excellent customer service and ability to meet customers' tech needs, whether it's purchasing a new iPhone or upgrading a MacBook. Overall, Apple Southpoint seems to be a reliable and customer-oriented Apple retailer.
Apple has become so un-personalized that it discriminates against old people. Digital account recovery methods do not work. No human will walk you through. 2 factor ID was forcibly installed on all phones. If you drop your phone, you are out of luck!
November 2025
We bought I phone Air 17,customer service was really best, they explain everything clearly.
November 2025
This was my first-time going to the Apple store since we have been living in Cary. Having my first MacBook and with the assistance of Alvin it was a great experience.
