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“They were very helpful and fast. First, they said they would be able to fix within 1hr. . Took a little longer. I did come in at 6 pm and he was willing to stay late. Anyway, pick up phone next day, and everything work wonderfully. I'm very please.”
“Got my shattered phone screen repaired in an hour with genuine OEM parts for ~$75 less than the next best offer in town. I discovered an issue with my selfie cam a few days later and had to make a flight the next afternoon, and they fixed it for me as soon as they opened for no charge. Excellent service and reasonable prices 👍”
“I had a great experience at this store today. Mr. Jones was a great help with getting me what i needed in the process range that was affordable. He was kind, and knowledgeable. The process of getting a new phone and getting everything switched from the old phone to the new can be an extremely challenging task, and he made it seem less and easier. I left feeling confident with me new phone!! Thank You Jones!!! I will be sending my family to you for their new phone needs!!!”
“Shout out to the best mobile store in durham. Helped me port in from spectrum and got a good deal on my new iPhone. Great customer service. Ask for Ricardo he will help you out with all your needs+”
“I’ve been desperately trying to find a reasonable and affordable phone repair shop to fix my screen for weeks and coming across high quotes… but Fabian was super super nice and so helpful and gave me such a reasonable without breaking my pockets and I only waited 15 minutes! Thank you! Go to Fabian if you want a good price and quick wait :)”
“Just got my iPhone 6s fixed at this place today in 10 min and was very pleased with their great customer service and quality of work. Love my phone all over again thank you. I would recommend this place to anybody and everybody. We all get a little clumsy with our phones now and again lol thanks for fixing it”
“The man with the glasses was so friendly and helpful! He has a great amount of patience cause I think there was something wrong with the systems but he was still able to work through it.”
“I Love this store, I drove from.other side of town just to come here it has the best service.
Look at google everyone loves it!
Great deals! And they speak spanish!”
“Ms.Milli is one of the best business owners you will find in Durham.
I came in with a Wireless question regarding the new Lifeline program with Simple Mobile. Milli assisted me with all of my questions and gave me the information I needed to sign up.
Milli also does Wireless sales, notary work, and more! Office Connection is a must visit business while in Durham!”
“I had a great experience at boost mobile with Ally and Sam both were incredibly helpful friendly and patient throughout the entire process, made everything easy to understand and went above and beyond to make sure I got exactly what I needed thank you”
10AM - 8PM
3713 Wake Forest Hwy, Durham
Mobile Phones
“Every time my daughter and I go in this store they always go above and beyond to help everyone. Even when it's very crowded they are very consistent, quick and very professional. Many kudos to Bryan and Wilmer.”
“Android phone screen was very damaged. Phone Repair Zone is open on Sunday and provided exceptional service with reasonable prices. Phone is like new with no issues. Professional and patient with each customer. Store is also well stocked with accessories. Highly Recommended.”
“I didn't personally shop here, but a friend of mine asked me to come with her to pay her phone bill. The store attendant was courteous and efficient. She was able to secure her spot in the queue and pay her bill in less than 30 minutes.”
“Ana was so much help she helped me with a problem I had and she helped me resolve it , she was so lovely and patient with me I truly recommend this store and the service is truly amazing, I love this store so much !! I highly recommend it Ana thank you for all your help”
“I had been a happy Cricket customer until ATT merger, when ATT destroyed 5 years worth of my info ( before tech routinely put everything on "the cloud". BUT Cricket kept its outstanding service, separate from ATT, and connectivity got even better (thanks to Matt which I hate but no longer has any hand in my actual phone and Cricket service). I had a first time bad ever experience at a different location (which is currently under reconfiguration).I am retired from 40 years career with a graduate degree and work that totally involved interaction with physicians, attorneys, community service planners, etc. In her area of expertise, Jailin Lisbeth is one of the most unknowledgeable professionals I have ever encountered. Her guidance as to what plan and phone would be best for my needs, combined with Cricket's continued technical excellence has me happier than I've ever been. I endured a miserable year battling with my Google Fi service, provided free by my son by adding me to his business account. Perhaps it's great for a million dollar assets company staffed by computer geniuses who trouble shoot the Google Fi horrors as easy as breathing. I prefer having few or NO TROUBLES TO SHOOT! Google Fi does whatever it wants, even when you're in the middle of an action and haven't hit any keys you haven't before. And you're left disabled to finish your task. My phone reception was so bad, if my calls weren't dropped the callers voice sounded like banjo picking, incomprehensible. Now I can go about my responsibilities free of rage meltdowns 3x/day.”
10AM - 8PM
1720 Guess Rd Suite 50, Durham
Mobile Phones
“LaTavia assisted me. Amazing customer service and she help me solve an issue that other reps at a different location did not. She had patience, very knowledgeable and I’m glad she assisted me. Ask for if you go to Guess road. Thanks Cricket on Guess Road y’all the best!!!!”
“Just came through and left out with a steal, was going in prepared to spend 60 or more for a phone case and screen protector. Not really a picky guy and I was in need of something more sturdy than flashy; found an otter and screen protector for 37and some change. Totally worth it, plus I found out they can do custom design, even the embroidered ones by special order too. Don't know anybody in the triangle area doing it like that folks just putting it out there. If you haven't stopped by your missing out!”
“I had a super specific question about my billing and Kay (the manager) was able to point me in the right direction.
Long story short, months ago I asked to upgrade my plan, trade up my device and add my wife to my plan, with plans to upgrade her device.
After we got the the new phone and a bonus line for upgrading , my bill drastically increase. I was still on my magenta plan, paying full price for the upgrades
I called and customer service and was told to wait till next billing cycle. Those credits never came and I never got upgraded .
Today I went to go see Kay and he got me started on rectifying these missed account credits.
I had to call main customer service but because of his note I was able to get most of everything fixed.
Thanks Kay!”
10AM - 8PM
3600 N Duke St Ste D, Durham
Mobile Phones
“I went there today I lost my phone and met Jasmine she's was very helpful good customer service and very nice person she helped me get my service back up and going thanks jas 💪🏾
💯”
“Jared does whatever it takes to make sure customers are not only satisfied, but happy with what they have. I was having issues with my phone the night before I left on vacation, and Jared met me at his house in Roxboro (at 8:30PM) to get me my new phone in time. He even had it switched over for me and brought cases home with him is I wouldn't have to worry about getting a case before leaving. That is not the only time he has went out of his way to make sure I got what I needed, but it is proof that Jared truly cares for his customers.”
“Great customer service. Went in to get iPhone fixed and took literally less then an hour. Got my number switches and carrier switched as well in no time. Great service great deals. Would definitely recommend.”
“I needed a new SIM card for my phone and Alexi helped me through the entire process, which turned out to be slightly more complex than anticipated. Despite the barriers, she was knowledgeable, helpful, tenacious, and, friendly.”
10AM - 7PM
908 Fayetteville St Ste 103, Durham
Mobile Phones
“They don't have a large variety of phones but the young lady that's been THER for years is a very sweet young lady. I pay my bill here every month. They will look out for you also..”
9AM - 8:30PM
1510 N Pointe Dr, Durham
Mobile Phones
“I had a fantastic experience at this T-Mobile and all credit goes to Leslie. She helped upgrade my phone/plan and also told me about in store promotions with Costco. Being a Costco member for so long, I had no idea I could get in store credit towards my purchases..Leslie made the experience stress free and it’s obvious she’s passionate about what she does. If you’re ever at this location, ask for Leslie. She’ll help you with whatever you need.”
“I went out of my way to come to this store based on reviews. I was not disappointed. Ahmed was very knowledgeable and helped me get a better deal than what I was looking for. I recommend.
I'm editing my review to STILL praise this store. I switched back to Metro again. Hadi, at this store, answered alllll my questions and helped me get the best deal.”
9:30AM - 8PM
3437 Hillsborough Rd #120, Durham
Mobile Phones
“World class customer service from a wonderful bi-lingual gentleman who single handedly managed a store full of patrons with kindness, humor, and a grace that was a joy to witness on the day that I went to ask some questions about my screen protectors.
Good job Sir, well done”
“Never been to a place like this before, but when my S22 Ultra phone screen cracked they handled it easily. I even called around to get prices and everywhere else told me they didn't have the part and it would be several days. These guys fixed my phone in under an hour!”
9:30AM - 8PM
1418 Avondale Dr Ste 7A, Durham
Mobile Phones
“I had lost my phone I come in the store and Jocelyn helped me with the best affordable option and she recommended me to put insurance so I don't have to pay full price for a phone again . The service was great I will keep coming to this store with Jocelyn”
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“Bull City knocked it out of the park!
I was traveling for work when water got into my computer. After seeing their great reviews, I rushed over and waited in line for help. They took my computer right away so they could start working on it while I was on my flight home.
Unfortunately, the computer couldn’t be repaired, but Bull City didn’t stop there. They sent it to another shop they work with for a second attempt. Although the computer ultimately couldn’t be fixed, they were able to get it running long enough to recover and download my files for me.
That is the kind of service I expect from a great company—doing everything possible to help the customer, even when the final answer isn’t the one anyone hoped for.
Outstanding service, communication, and effort. I would absolutely recommend Bull City!”