“Maria was the associate who helped me and she was absolutely lovely! She was so helpful and even checked to make sure my area would have good signal! She was polite and fast with her service and so incredibly kind to me and my one year old who was with me! Can't say enough about how helpful she was! Thank you?”
10AM - 7PM
4125 Durham-Chapel Hill Blvd, Durham“Service is excellent… not rushed at all. He answers questions and explains computer related items to you. Has lots of patience. Highly recommend services here.”
“So I brought my 2010 Nissan maxima here to have a sound system installed. I normally hook everything up myself but didn't want to with this car. I will say my experience here has been great and he done a great job as well. Very kind and respectful person. I recommend this place and I will return in the future.”
8AM - 5PM
604 N Duke St, Durham“Kontek is the go-to company for all our AV installation needs. Always on time, the price is right, and the quality is second-to-none. Don't waste your time with anyone else!”
10AM - 8PM
3713 Wake Forest Hwy, Durham“Every time my daughter and I go in this store they always go above and beyond to help everyone. Even when it's very crowded they are very consistent, quick and very professional. Many kudos to Bryan and Wilmer.”
10AM - 8PM
5428 New Hope Commons Dr Suite A, Durham“I had been a happy Cricket customer until ATT merger, when ATT destroyed 5 years worth of my info ( before tech routinely put everything on "the cloud". BUT Cricket kept its outstanding service, separate from ATT, and connectivity got even better (thanks to Matt which I hate but no longer has any hand in my actual phone and Cricket service). I had a first time bad ever experience at a different location (which is currently under reconfiguration).I am retired from 40 years career with a graduate degree and work that totally involved interaction with physicians, attorneys, community service planners, etc. In her area of expertise, Jailin Lisbeth is one of the most unknowledgeable professionals I have ever encountered. Her guidance as to what plan and phone would be best for my needs, combined with Cricket's continued technical excellence has me happier than I've ever been. I endured a miserable year battling with my Google Fi service, provided free by my son by adding me to his business account. Perhaps it's great for a million dollar assets company staffed by computer geniuses who trouble shoot the Google Fi horrors as easy as breathing. I prefer having few or NO TROUBLES TO SHOOT! Google Fi does whatever it wants, even when you're in the middle of an action and haven't hit any keys you haven't before. And you're left disabled to finish your task. My phone reception was so bad, if my calls weren't dropped the callers voice sounded like banjo picking, incomprehensible. Now I can go about my responsibilities free of rage meltdowns 3x/day.”
“We made our own playlist for our wedding and rented sound equipment including speakers, microphone, etc from CLS. They helped us decide what equipment we needed, and set us up well when we picked it up. The customer service was excellent, the equipment was intuitive to use, and everything sounded great! Absolutely would recommend them.”
“I went out of my way to come to this store based on reviews. I was not disappointed. Ahmed was very knowledgeable and helped me get a better deal than what I was looking for. I recommend.”
“One of my favorite places in the world! The staff is always helpful as well as knowledgeable. Even during the holiday rush when I inquired about an item they had it 95% of the time lol.”
“Thank you to Keila for being an awesome representative and answering all my questions and helping my mother out who doesn’t speaks English and going above and beyond as a bilingual speaker.”
10AM - 8PM
3600 N Duke St Ste D, Durham“Went in for a new Iphone and was assisted by 2 amazing associates Betty & Maria who helped me with everything i needed ? . This will be my go to location for my devices .”
9:30AM - 8PM
1418 Avondale Dr Ste 7A, Durham“Hello I was taken care of by the Manager Jorge he was absolutely top notch in customer service care an how to set things up.I left the location in amaze and very pleased.he is very noligable and patience great choice for a msnagerLavern H”
2 - 5PM 9AM - 1PM
1001 Broad St, Durham“I called with a cassette deck problem, knowing that this is probably not an issue this shop would take on. Sure enough, the owner was quick to confirm that they no longer service cassette decks. However, he was obviously quite knowledgable about them and was willing to chat about the problem and confirm a few things about what was and wasn't likely to be the solution. Sorry he doesn't do this kind of thing anymore, but I appreciated the pleasant conversation and attempts to offer a least something over the phone. Five stars for the phone service.”
10AM - 8PM
1720 Guess Rd Suite 50, Durham“Amanda, the epitome of excellence in store management, is a true connoisseur of customer service. Her unrivaled kindness and astuteness guided me to the perfect phone, tailor-made for me. This extraordinary experience exceeded my expectations! Kudos to Cricket for securing such a gem like her!”
9:30AM - 8PM
3437 Hillsborough Rd #120, Durham“World class customer service from a wonderful bi-lingual gentleman who single handedly managed a store full of patrons with kindness, humor, and a grace that was a joy to witness on the day that I went to ask some questions about my screen protectors.Good job Sir, well done”
“I bought a pokemon-themed Nintendo Switch and it was defective. Another gamestop said that I can only exchange for a regular because they were out and cannot get store credit to order a different one online. They sent me to this location because they supposedly had the smash bros version in stock. They didn't but Mike was able to order one online to be mailed.”
“I just switched from cricket and I'm very happy with my new phone! The young lady who assisted me was karime. She went above and BEYOND to make sure i left happy. She helped transfer information from my old phone so i wouldn't lose my contacts or pictures. Thank you again karime , YOU ARE A GEM!”
“Ms.Treonna is the BEST store manager is location had!!!! She's so patient and sweet! And a smile that will make you feel so warm inside THANK YOU Treonna You made my day much better when I came to you:)”
10AM - 8PM
1517 Glenn School Rd Ste A-2, Durham“When I hold it hello to whom it may concern, my name is Helena Navasues and I'm here at the cricket store in Durham and I met your manager Brandyn Martin and I want to tell you it's been remarkable. This young man is so knowledgeable and so kind and he also has a lovely sense of humor so I really enjoyed meeting him. I'm very grateful to him for really fixing this very difficult problem. I was with another company and years ago was with you and I came back to you because you know, it was just terrible with the other company Is consumer cellular. Brandyn was able to work through all of the kinks that were because of consumer cellular. So I want to congratulate you for having such a great manager. Hes absolutely wonderful,”
10AM - 8PM
4725B Apex Highway, NC-55, Durham“The staff there is totally different now, I understand the bad reviews from before but the people they have now are the best customer service I ever got in a cell phone store and very knowledgeable.”
“The best customer service ever, done by a young Hispanic lady. Her name is Yanithi. She answered all my questions and was very friendly. Also being bilingual is a plus! She explained everything to my grandfather in Spanish and was very patient. I also appreciated how clean the store was! Definitely recommend Yanithi. I’ve gone to other Metros and will drive to this location just for her.”
10AM - 5PM
700 E Geer St, Durham“I had a great experience at the Miami blvd location Durham nc. They delivered my furniture on time and the sales manger worked with me to help me get what I wanted. They can be very busy at times. So please come with patience! Great store! Very great delivery drivers I’m satisfied!!”
“This visit was a waste of time. I wished they had told me on the phone that I needed to order from Amazon. The salesperson attempted to help me, although he told me over and over that he didn't have a sim card tray. It pays to be careful with these phone as the person that helps you may take out your sim card tray un be knowing to the person.”
“We used the drive up service again. It is even smoother, faster and more efficient than when we last used it. We ordered from home and headed to the store. We clicked that we were in the drive up lane and our order was at our car in less than a minute. The young lady was very professional and friendly and placed our order in our trunk. We were in and out in less than 5 minutes. Very impressive operation.”
11AM - 9PM
6910 Fayetteville Rd, Durham“The young man who helped us on Monday morning was amazing! My son asked him to price a bunch of different Pokémon items and he was incredibly kind to do so! He never once acted annoyed or irritated. This was so refreshing from what we often experience in retail. He also shared with us the coupons that were on our account (without my asking!) And he gave my son a promo card. He was such a wonderful professional that I would drive back to Durham just to go to this Game Stop and give him the business. I want the owners to know they found a jewel in this employee!! Thank you for your amazing customer service!!”
“The Best Buy staff paid close attention to how I explained what I wanted in a laptop computer. I was shown two different laptops that Had the features I wanted. I was not shown other models that didn't have my requirements. Very professional approach, which I appreciated.”
“ATCOM has provided Frankel Staffing Partners with excellent telephone support for several years, and we added IT support services about a year ago. It was a great decision! The team is knowledgeable, friendly, and efficient! They have been an invaluable IT partner for projects and daily support.”