Firestone Complete Auto Care in Durham, NC, is a one-stop shop for vehicle needs from standard maintenance to tires and repairs. Customers appreciate the service and relationships at the University Drive location, noting the team is always willing to help and answer questions. Many report that services are completed in a timely manner so they can get back on the road. The quality of service is often liked, with the team described as awesome for getting cars fixed quickly. However, some concerns are noted. One customer was unhappy that mounting for purchased tires was not free. Another received good service but did not like the run-around about paperwork before an appointment, feeling it showed disorganization. In one case, a customer stated the shop fixed what was needed but initially diagnosed a different, more expensive problem than the actual issue.
Gentleman was kind, explained what would be done then noticed my tires were very worn. I never notice that but had felt some hydroplanning and thought it was the road. The job was timely and i was given a price before repairs. Thank you.
March 2025
The team is amazing! They went above and beyond fixing my Jeep and kept me in the loop throughout the entire service.
March 2025
Miles and the others was awesome, getting my car fixed up and back to me as soon as they could so I could get back on the road & to work.
