Michael Jordan Collision Center is a large, state-of-the-art repair facility conveniently located just off the Durham Freeway. They offer free repair estimates, warranty all repair work, and are approved by all insurance carriers, aiming to provide peace of mind throughout the repair process. Many customers appreciate the speed, professionalism, and quality of work. Staff members, particularly Rachel, receive praise for their friendliness and clear communication about insurance claims and the repair process. However, some reviews highlight significant issues with customer service and communication. A few customers experienced long wait times for repairs, with some vehicles taking over a month to complete. There were complaints about inadequate updates during the repair process, leading to frustration. In some cases, vehicles were returned with unfinished work, such as a dent that remained after repairs. Despite these concerns, the quality of the repair work itself generally meets expectations. Some customers noted that while communication and service could improve, the actual repairs were often satisfactory. Overall, Michael Jordan Collision Center has a mix of positive and negative feedback, emphasizing the need for better customer service alongside their quality repair work.
The staff at MJ collision were so nice and cooperative. Jessica was so helpful! She called me every time there was an update to my car and were very helpful getting everything sorted away with insurance. Can’t thank them enough
May 2025
Two excellent outcomes. After I get hit again by a reckless driver, I will bring my car back to MJ Collision.
May 2025
They always do an exceptional job with repairs and today did not disappoint.
