O'Reilly Auto Parts is praised for its knowledgeable and respectful staff who provide excellent customer service. Customers appreciate the helpfulness and politeness of team members like Mike and MJ, who take the time to explain issues clearly and offer valuable recommendations. Many have received assistance with car diagnostics, and the staff is noted for going above and beyond to help with various needs, including suggesting local repair shops for better deals. Overall, the location has built a reputation for being friendly and supportive, making customers feel valued and appreciated during their visits.
Donald at the store on Hillsborough Street in Durham is nice, friendly, and knowledgeable. He installed my new battery in minutes.
July 2026
Donald was amazing! Extremely helpful and knowledgeable - customer service was top tier. Went out of his way to help me change my battery. Highly recommend and will be back!
June 2026
Jaylen was amazing! Helped me change out my corroded battery in the last hour before closing. Impressive work ethic and top notch customer service. Thank you Jaylen!!
