Post Offices in Durham, NC

“Let me tell you. I was absolutely surprised at my experience, not because of the reviews, but because it’s the post office- which in some ways maybe worse than hell (haven’t been there…). I walked in, hoping for a self service kiosk. No dice. However, there were priority boxes/envelopes stocked which is not usually the case at other locations. I self addressed my box like it was 1998, questioned my life choices, and got in line. The line was long and only one person was working. I began to sweat, my gut felt queasy. Others on google have complained about the smell. It was definitely there, but maybe it’s bc people are worried about one person handling the desk and are stress sweating!? Enter my girl French, the USPS’s MVP. She handled the line like a boss. That efficient angel sent directly from heaven processed over ten packages in less than 5 mins from at least four customers, while checking out other customers with individual items- ALL WITH A SMILE ON HER FACE. I finally came to the front, I handed her my package with poor scribble for the address. She deciphered the area code and most of the address with ease. She double checked with me to make sure it was correct. French did so without shaming my poor penmanship. Right before me, her customers primary spoke Spanish and she walked them through every prompt about the package they were sending. and gave them time to self translate and make sure they understood everything. French is a national treasure.”

“I want to express my sincere appreciation for the outstanding service I received at this USPS location, especially from Steve, who went above and beyond to help resolve a complicated international shipping issue.

My package was unexpectedly returned due to a clerical error, and Steve took the time to thoroughly investigate the problem, explain what happened, and help me understand the next steps. He was patient, professional, knowledgeable, and incredibly kind throughout the entire process.

In a stressful situation, his calm and helpful attitude made all the difference. I’m truly grateful for his attention to detail and the genuine care he showed. Employees like Steve are the reason customers feel supported and respected!
Thank you for having such an excellent team member on staff!”

“USPS have had a lot of downs since the pandemic like most of bigs companies, employees are always in need year long. Despite that most of them do everything they can to help costumers. Most of them if you need to ask anything they would help you. We as a costumers need to start sharing also when they do good and deliever correctly bc complains and bad reviews comes when you do a mistake but when everything goes well no one says anything. Be kind to others.”

“The post office is accessible through the Duke University store. Enter the store and go down the stairs to the basement. The computer store and post office are one and the same. They were very nice and helpful.”

“I failed to read these reviews prior to scheduling my passport appointment, and needless to say I was very nervous for my appointment upon reading the reviews. I scheduled a passport appointment (no photo), and things went amazing. I used a form-filler to complete my passport application online and brought it mostly filled out - I forgot to add my employer company and she just had me write it in with a black pen. Simple. I brought my original birth certificate (she specifically asked for the original), my ID (you do not need a photocopy- they make their own there), and my passport photo from Walgreens. I bought my money order there for a $2.35 fee on top of the charges to the state and it was very smooth. Please do not listen to these reviews. If you come fully prepared, you will be totally fine. She even asked me if I needed my photo taken when I did not select passport appointment with a photo online. I believe the lady that helped me today was named Melissa. Truly had a great experience and it was smooth sailing.”

“Good post office. One of the only ones in the area that’s open on Saturday and open until 1:30 PM too! Well-organized and easy to find what you need supply-wise. If there’s a line, it usually moves quickly. All my interactions with the postal workers there have been friendly, polite and helpful.”

“I completed forgot to write my experience with the Durham Post office. I forgot what the woman and gentleman's names were.

I wanted to share a very positive experience I had with the Durham Post Office earlier this year.

In February, I mailed an Etsy gift to my friend’s daughter in another town in North Carolina. Unfortunately, I accidentally used her correct street address but put “Durham, NC” and our zip code instead of her actual city and zip code. I didn’t realize the mistake until I received an Etsy notification that the package was out for delivery in Durham.

Since the street didn’t exist in Durham, I knew there would be a problem. I first called the USPS 800 number, and they directed me to contact the local post office. I was pleasantly surprised that someone actually answered the phone at the Durham Post Office, and the woman I spoke with was extremely kind and helpful. She looked for the package, found it, and even set it aside for pickup.

I had mailed two packages, and only one had been recovered at first. A few days later, on Saturday, I received another delivery notification. I called again and eventually reached a gentleman at the post office. Although he couldn’t locate the second package right away, he took down my information and personally called me back later that afternoon with an update. He asked me to call again on Tuesday since Monday was a holiday.

When I called Tuesday, I spoke with the same helpful woman, and she was able to locate the second package as well. My husband picked it up the following day.

I know people are quick to post complaints, but I wanted to recognize the excellent customer service I received from the Durham Post Office employees who helped me. Both employees were friendly, patient, and genuinely willing to help solve the problem. Their kindness and effort were truly appreciated.”