Pottery Barn Kids is a store known for its friendly and helpful staff, offering a wide selection of furniture, decor, and accessories for children’s rooms. Customers often praise the excellent customer service, highlighting staff members who go above and beyond to assist. One staff member, Bella, received special mention for her kindness and generosity, including helping a customer purchase a pillow for a lady with limited payment options and gifting it to her, which left a lasting impression. Another employee, Katie Stoffel, was commended for her knowledge and positive attitude, making stroller shopping easier for new parents. Staff members like Lori and the store manager Morgan are also recognized for their helpfulness and dedication, even resolving issues with virtual appointments to ensure customers receive the assistance they need. The store is appreciated for its great selection for different age groups, reliable delivery and setup, and overall positive in-store experience. The team is described as wonderful to work with, with management that cares about both employees and customers. While most reviews are highly positive, some mention wishful improvements like more in-stock accessories. Overall, Pottery Barn Kids offers a welcoming environment with attentive staff committed to providing excellent service.
A ton of reviews mentioning poor experiences with shipping. Our experience was great. Store reps were super helpful and looked up everything we wanted. Shipment was received within 1 week. Couldn’t ask for better.
March 2024
Had the best experience stroller shopping here! Katie Stoffel was incredibly knowledgeable and very positive, putting us at ease as new parents who knew nothing about strollers and car seats before coming in. We left with the perfect stroller picked out to add to our baby registry and will be back to shop again.
January 2024
Website have major issue with logging in - especially their registry.Difficult to get a hold of customer service.
