State Employees’ Credit Union

State Employees', Banks, Credit Unions
Hours: State Employees' Credit Union is a financial institution that has received mixed reviews from its customers. While some customers have had positive experiences, others have faced challenges with the credit union's services. The credit union's Member Services Support Center is currently experiencing high call volumes, leading the institution to encourage customers to utilize alternative channels such as ATMs, mobile banking, and drive-thru services before contacting the support center. Customers have praised the helpfulness and knowledge of specific employees, such as Padma and Shirley, who were described as kind and helpful during the account opening process. Additionally, customers have appreciated the quick and easy loan process, with employees like Author and Janel providing excellent service. However, some customers have expressed dissatisfaction with the credit union's policies, particularly regarding fees for non-SECU ATM transactions and issues with fraud protection. One customer reported experiencing difficulties in resolving a fraudulent transaction on their CashApp account, where both SECU and CashApp denied their claim, leading to financial consequences and damage to their credit score. Overall, State Employees' Credit Union seems to provide a mixed level of service, with some customers reporting positive experiences and others facing challenges with the institution's policies and customer service. Customers are encouraged to weigh the pros and cons and make an informed decision about whether SECU is the right financial institution for their needs.

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1. Durham, North Carolina