This U-Haul Neighborhood Dealer receives mixed reviews. Many customers report a great, pain-free experience, describing the staff as great, friendly, knowledgeable, helpful, nice, prompt, and taking great care of customers. The process is noted as easy and convenient, with well-maintained equipment, accurate reservations, and the business seeming to always be open and well-stocked with a large array of equipment. For these customers, it is a favorite place to rent, exceeding expectations and making a stressful occasion go smoothly. However, other experiences were problematic. One customer had a very bad experience with U-Haul packers, resulting in significant loss. Another renter faced issues when a reserved item was unavailable without prior notice, causing inconvenience and extra cost. This indicates that while the local dealer service is often praised, broader U-Haul services like packing can be unreliable, and inventory communication failures sometimes occur.
