State Employees’ Credit Union is praised for its excellent customer service, with staff members like Antwon Johnson and Laqueshia Williams-Hopkins receiving special recognition for their helpfulness and efficiency. Customers appreciate the friendly and professional atmosphere, particularly at the Ramsey Street location, where the branch manager and other staff members are noted for their kindness and attentiveness. However, there have been some concerns about wait times and distractions with certain staff members, indicating room for improvement in service consistency. Overall, the credit union is well-regarded for its commitment to customer satisfaction.
Shoutout to Antwon Johnson for his amazing customer service! He was extremely helpful and timely. Had to come back to sign paperwork and he recognized me as soon as I came in the door and was quick to help me get in and out!
March 2022
Kristen ask me for my name and reason for the visit then didn't sign me in. I was there an hour before he call me back. He seemed distracted and kept leaving the office. I wasn't pleased at all
December 2021
Altria Edens at State Employees Credit Union on Andrew’s Road is Excellent! I cannot say enough great comments about her! Altria is knowledgeable, kind, understanding and personable! I totally trust her with all my banking needs! Thank you Altria for all your help!
