Auto Parts in Granite Falls, NC
6 locations found near Granite Falls
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“Chuck was a huge help even driving a foreign car, Volvo, he helped me select great headlights and allowed me to use the tools to put them in 5 star experience and I highly recommend asking for chuck”
Auto Parts
“Experienced started a bit rough due to the fact that the morning crew tested my battery around noon and placed it on the fast charger when the battery should have been placed on the slow trickle charger to charge for extended period of time. I came back 5 hours later to the battery leaking acid from being placed on the wrong charger. The battery was near its exploding point due to this. Everyone started playing the blame game since store policy was not followed. The morning associate Jay tested battery at 0 CCA and should have known to place battery on slow charger. I was initially told by Liz battery could not leave the store in that condition ultimately meaning I was out a battery and would need to buy another one from Advanced or another location. I was furious but didn't let it show but Closing manager Liz contacted GM of store and made things alot better. I was more concerned with leaving store with my battery versus being left emptied handed or forced to spend $200 on a new battery. Never expecting a free battery. I just needed to know where this battery stood. I think employees should go through a battery training process to avoid these issues in the future. I'd really like to thank Liz for just taking the extra steps she did while investigating what went wrong with the battery. Managers like that deserve to be recognized because they are who keep customers from turning to competitors. I walked in upset to the news but walked out completely satisfied with the way she handled things. Because of her, I'll definitely return to the location. I can always buy a new battery but running into managers with her level of professionalism, patience and passion for the customers will be hard to come across again. Thanks Liz for your help!!!”
Auto Parts
“Ariana had great customer service, was friendly and price matched an OEM Hondas oil filter so I didn't have to drive all the way to the dealer for 10.31. O'Reilly should bring that down from 13.99!!! Ridiculous!!”
Auto Parts
“I bought new tires from Walmart. Price was reasonable, staff was very pleasant & service was great! Quiet ride just as I read. I will continue to make my purchases with them.”
“The work is impeccable and the people Who work there are amazing. Due to parts delays and lack of employee pool it does take a while to get an appointment, but that is beyond their control. We've always thought of it to be worth the wait.”