Best Western Hickory is a hotel in a convenient and great location, putting guests in close proximity to the area. The overall experience is okay to good, with many guests noting the property is very clean and neat. The staff receives exceptional praise, described as great, charming, professional, accommodating, extremely polite, positive, friendly, and awesome. Their service is outstanding and a highlight of the stay. The hotel is nicely decorated, especially for the holidays, and offers a good breakfast buffet that is well-managed, with some suggestions to add items like pancakes and French toast. However, the hotel is sorely in need of renovation and has several maintenance issues. Rooms are clean but may have buckled carpet, mold on bathroom tiles, and outdated air conditioning and heating systems that can be noisy. A significant and repeated problem is excess moisture, causing damp floors, carpets, and clothes. Bathrooms lack extractor fans, making them very moist. Some rooms, particularly those facing outdoors, may have background noise. There are no elevators, requiring guests on the second floor to carry luggage up stairs. Despite these cons, many find it a more affordable option and a delightful place to stay primarily due to the excellent staff.
Had a great weekend stay at the Best Western in Hickory NC. Very clean, easy to locate, and peaceful. Shout out to John for his excellent job in guest services making reservations and checking as smooth as possible. Great job at a great location.
August 2026
Staff was very nice and made checkin super quick& easy. Room was clean and location is right where you want to be (near restaurants and shopping) depending on your reason for visiting Hickory NC
July 2026
This is an outstanding property. Reasonably priced, clean, friendly, comfortable and a good breakfast
